This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
This electric fireplace has three size options, including 70, 80 inches, to allow you to find the perfect one for your lovely home. With 9 flame colours and 5 brightness level settings, you could set your favourite LED flame colours and brightness level to the crystals and logs coming with this fireplace and make your interior chic and special. This electric fireplace could be wall mounted and inserted so that you could install the fireplace as you wish. With automatic start and shut-off setting, remote control and panel control, you could set up the ideal functioning time for this electric fireplace conveniently.
Features:
9 Flame Colours and 5 Brightness Options: This electric fireplace has 9 flame colours with 5 brightness options for you to choose that you could set your favourite LED flame colours and brightness level to the crystals and logs coming with this fireplace and make your interior chic and special.
Multi-Control Options: Remote and panel control are available on this fireplace that you can always adjust your fireplace setting conveniently.
Automatic Start and Shut-off Design: With the auto-on and auto-off functions, you could easily set up the functioning period for this fireplace to perfectly fit for your live style.
Multi-Installation Options: This electric fireplace could be wall mounted on the wall or inserted into the wall or fireplace mantel shelf so that you could set the fireplace as you wish.
Dimensions Details:
Material: Tempered Glass, Metal
Flame Colour Option: 9
Brightness Level: 5
Suitable Room Area: 400 square feet
Voltage: 220-240V
Heat Output: 5120BTU
Remote Control: Included
Crystals: Included
Log: Included
Automatic Start and Shut-off function: Included
Installation Option: Wall Mounted, Inserted
Color: Black
Size Options:
70 Inch: L 177.8cm x W 43cm x D 14cm
80 Inch: L 203.2cm x W 43cm x D 14cm
100 Inch: L 254cm x W 43cm x D 14cm
Package Included:
Fireplace x 1
Installation Kit x 1
Instruction Manual x 1
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
I've just installed the fire place.
Pro's
1. Measurement given for recess / alcove are accurate.
2. The fire comes well packaged, so unless the package has been dropped or crushed at some point, it should be fine.
3. Instructions for installation are adequate.
4. The fire looks elegant.
5. Operational instructions are good.
6. Everything has worked so far.
Cons
1. The glass panel when fitted doesn't fit flush with the wall. The metal backbox means there is a small approx 2mm gap between the wall and the glass.
2. The glass when fitted just hangs loosely on the internal fittings and can be pushed backwards and forwards. I was worried when the fans start up the glass might rattle- it didn't.
3. If anything goes wrong with the fire there isn't a contact number for spares or help. I suppose you have to contact Living and Home.
R
Ruchi Kumar
Great fireplace!
Really pleased with the purchase! Just got newly installed. Looks great and provides good enough heating for our living room. Highly recommended!
M
Michael Miles
70 inch electric fire
Looks fantastic perfect feature for front living room media wall
a
agatha yorke
Happy 😃
I haven’t been able to finish my fireplace yet but I know it will be Awesome 💯♥️👍🏽
S
Sharon Lomax
Lovely fire
Absolutely love looks fab in my media wall already and it's not finished
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I used to do IKEA and other handyman job alone but for this I understand required 2 must 3 more effective and easily two days to fix it up.
It's not good quality plus I opened it and 80% fix it within two days unfortunately I can't return otherwise I do.
Main issue is door which is not fully and proper guided on books
So doors still pending
Thanks for wasting my two days and money.
Love this 60 inch fireplace, my dad just built me a media wall for my first home (tv is 55Inch) & this fireplace has made it perfect! Love that you can have lots of different colour options and there is quite abit of heat that comes out when you turn the heat on. Such a great price & looks much more expensive then it is. I highly Recommend !