nice product, but a bit more of the fluid holder wick stuff would have been nice.
This is just perfect in our eco home. We donโt need actual warmth (although there is a setting which allows for it) but the flames on the logs are so realistic- absolutely perfect for our modern front room.
I have tried to contact you on numerous occasions as the fire has came damaged . It was meanto be fitted and finished before Christmas and becase of the damage i have a customer that has been left with a gaping hole in the wall until we can get a different fire for her .
Dear Martyn Carroll,
Weโre very sorry to hear about this experience and the inconvenience it has caused, especially with the installation planned before Christmas.
We have checked our records carefully but unfortunately cannot find any previous emails or messages from you. Itโs possible that your message may not have reached us.
Please rest assured that we do take damaged items very seriously. We will reach out to you directly and will prioritise resolving this issue as quickly as possible, including arranging a suitable solution for the damaged fire.
We sincerely apologise for the disruption caused and appreciate your patience while we work to put this right.
Best Regards,
Living and Home
Very pleased. Easy to fit together and solid once built. Love the fact I can lock it.
Assembly went OK, with just a couple of tweeks needed to the assembly instructions.