Hard to assembly because the instructions leaflet are very hard to understand.
Goodness me what a nightmare. The instructions state that two chaps could erect this storage unit in two and a half hours - well I think that might be true had they pracitised on ten others beforehand. I assembled the unit on my own and it took me over three whole days, with some difficulty in understanding exactly what was supposed to be done next and at times there were problems deciding which way up some parts were supposed to be in the scheme of things. Worst part was the lid, dreadful instructions that were less explicit than they should have been resulting in incorrect assembly, reassembling with still seemingly parts the wrong way round or back to front. This resulted in me using my hand drill to make more holes and using nuts and bolts of a size large enough to reinforce and make the structure much stronger than it would have been. In the future I will gradually remove as many of the self tapping screws as I am able and replace them with nuts and bolts. Having said all of that, I do now have a container that I can lock and relatively securely store my bikes in. Not overly impressed.
Dear Melvyn,
Thank you for sharing such a detailed review of your experience. We’re truly sorry to hear that the assembly process was far more complicated and time-consuming than expected, and we sincerely regret the frustration this caused you. Your comments about the instructions and the construction will be passed on to our product team so we can look into improving the clarity and ease of assembly in the future.
We appreciate your determination in completing the build and are glad to hear that you now have a secure storage unit for your bikes. Your feedback is extremely valuable to us, and we will use it to make sure future customers have a smoother experience.
Thank you again for taking the time to let us know, and we hope the storage unit serves you well.
Best Regards,
Living and Home
there is a piece missing from the packagthe part that is missing is W3 there is meant to be 3 pieces I only have 2
Dear Hasan,
Thank you for your feedback, and we’re very sorry to hear that a piece (W3) is missing from your package.
Could you please contact us at enquiries@livingandhome.co.uk with your order details? Our team will arrange a quick resolution for you.
We sincerely apologise for the inconvenience and appreciate your patience.
Best Regards,
Living and Home
Wife very happy to receive this gift
Exactly as described 😊