This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Transform your garden, patio, or backyard with this elegant metal pergola, designed to provide both shade and style to your outdoor space. Featuring a sturdy aluminium frame and a UV-resistant polyester canopy, this garden pergola with roof offers a comfortable shaded area while adding a modern aesthetic. The arched roof design allows rainwater to flow off easily, making it an all-weather pergola for year-round enjoyment. Whether you're hosting gatherings, creating a hot tub gazebo, or setting up a pergola for dining, this heavy-duty pergola is the perfect outdoor addition.
Features
Stylish Arched Design – The arched roof pergola features elegant scrolling embellishments, blending functionality with modern aesthetics.
Weather-Resistant Canopy – The UV-resistant, waterproof polyester fabric provides reliable sun protection and privacy.
Sturdy Metal Frame – Constructed with a durable aluminium frame, this heavy-duty pergola ensures long-term stability.
Versatile Outdoor Use – Ideal as a hot tub pergola, camping gazebo, or patio shade, enhancing any garden or backyard.
Easy Assembly – Comes with assembly instructions and hardware, making installation quick and straightforward.
Dimensions & Details
Brand
Living and Home
Material
Metal
Type
Metal Arched Pergola
Colour options
Dark Grey
Dimensions
3m W x 4m D x 2.6m H
Digital Instruction Manual
Instruction Manual
FAQ
1. Is this pergola waterproof and UV-resistant?
Yes, the pergola with roof features a UV-resistant and water-resistant polyester canopy, protecting you from the sun and light rain. However, it's recommended to remove the canopy in extreme weather conditions.
2. Can I use this pergola as a hot tub gazebo?
Absolutely! This metal pergola works great as a hot tub gazebo, providing shade and privacy while adding a stylish touch to your outdoor space.
3. How stable is this aluminium pergola in windy conditions?
The heavy-duty pergola frame is designed for stability, but in strong winds, it’s best to secure it with weights or anchor it to the ground to prevent movement.
4. Does the pergola come with sides for extra privacy?
This garden pergola includes a canopy roof but does not come with sides. However, you can add pergola curtains or shade sails separately for extra privacy.
5. Is this pergola suitable for year-round use?
Yes, the aluminium pergola is designed for all-weather use, but to extend its lifespan, the canopy should be removed during heavy rain, snow, or strong winds.
6. How do I clean and maintain the pergola canopy?
The UV-resistant canopy is easy to clean—simply wipe it down with a damp cloth or remove it for gentle washing when needed.
7. Can I install this pergola on a wooden deck?
Yes, this pergola for decking can be installed on wooden surfaces, but it’s recommended to secure it with screws or heavy weights for added stability.
8. How long does assembly take, and do I need special tools?
Assembly typically takes 1-2 hours with two people. Basic tools like a screwdriver and wrench are needed, and all necessary hardware is included.
9. Can I add lights or a hanging heater to this pergola?
Yes, the pergola frame is sturdy enough to support string lights, lanterns, or lightweight heaters, making it a perfect outdoor entertaining space.
10. What size options are available for this pergola?
This modern garden pergola is available in a 3m x 4m size, providing ample coverage for seating areas, patios, and dining spaces.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
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LIVING AND HOME
Elevate Your Space, Embrace Your Life.
Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
I used to do IKEA and other handyman job alone but for this I understand required 2 must 3 more effective and easily two days to fix it up.
It's not good quality plus I opened it and 80% fix it within two days unfortunately I can't return otherwise I do.
Main issue is door which is not fully and proper guided on books
So doors still pending
Thanks for wasting my two days and money.
Love this 60 inch fireplace, my dad just built me a media wall for my first home (tv is 55Inch) & this fireplace has made it perfect! Love that you can have lots of different colour options and there is quite abit of heat that comes out when you turn the heat on. Such a great price & looks much more expensive then it is. I highly Recommend !