This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Enhance your outdoor space with this 3x3m cantilever garden parasol, designed to provide ample shade and style for patios, poolsides, and restaurant terraces. The light grey canopy, made from UV-resistant and water-repellent 200g polyester fabric, ensures protection against sun and light rain.
The crank lift system allows for effortless opening and closing, while the adjustable tilt function lets you customize the shade angle throughout the day. Built with a reinforced galvanized steel frame, this parasol offers durability and stability, even in breezy conditions.
Choose from multiple base options to suit your needs, including cross base, petal water tank base, round water tank base, or square water tank base.
Features
Extra Large Shielding Area (3×3M Canopy) – Ideal for barbecues, poolside lounging, outdoor dining, or relaxing in the garden.
Double Opening Mechanism – Features both a push-up system and a crank lift for effortless opening and closing.
UV-Resistant & Water-Repellent Fabric – Made from 200g polyester fabric with PA coating, providing all-weather protection.
Reinforced Heavy-Duty Steel Frame – Thick galvanized steel poles for enhanced wind resistance.
Adjustable Height & Tilting Angle – Easily customize the shade direction to block the sun at different times of the day.
Multiple Base Options Available – Choose from Cross Base, Petal Water Tank Base, Round Water Tank Base, or Square Water Tank Base.
Modern & Stylish Design – Available in Charcoal, Green, and Silver to match any outdoor aesthetic.
Versatile for Various Outdoor Spaces – Perfect for gardens, patios, balconies, cafes, pool areas, and commercial outdoor settings.
Is this cantilever garden parasol waterproof and UV-resistant? Yes, the 200g polyester fabric with PA coating provides UV protection and water resistance, making it perfect for blocking sunlight and handling light rain.
Does this 3×3m garden parasol come with a base? Yes, this parasol includes a cross base, but for additional stability, we recommend using a weighted water tank base or heavy stones.
What base options are available for this large outdoor umbrella? You can choose from:
Cross Base (Basic support, requires extra weight)
Petal Water Tank Base (Aesthetic and functional stability)
Round Water Tank Base (Compact, easy to move)
Square Water Tank Base (Best for wind resistance)
How do I secure this patio parasol in windy conditions? To enhance stability, use a heavier base filled with water or sand. On windy days (above Grade 4 wind level), store the parasol indoors to prevent damage.
Can this garden parasol be adjusted for better sun protection? Yes, the tilting function allows angle adjustments, ensuring maximum shade coverage throughout the day.
How easy is it to open and close this sun umbrella? This parasol features a crank lift and push-up mechanism, making it quick and effortless to open and close.
Is this large garden parasol suitable for outdoor dining tables? Yes, the 3×3m canopy is ideal for outdoor dining areas, including gardens, patios, restaurants, and bistros.
What is the best way to store this cantilever parasol when not in use? For longevity, close the parasol and store it indoors during storms, strong winds, or winter months.
Is this sun parasol durable for long-term outdoor use? Yes, the reinforced steel pole and UV-protected fabric ensure long-lasting durability, but storing it indoors during extreme weather conditions is recommended.
Can I use this sun umbrella for a beach trip or poolside area? Yes, this parasol is perfect for beach or poolside relaxation, but ensure it is securely anchored to prevent movement in windy conditions.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
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Easy to put together (although the instructions were not the best) and it looks great on our terrace. It’s remarkably easy to move as well. Great product and great value.
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Anonymous
Great cover for our seating area
Bought this to cover the whole of our seating area, and it really does the job!! It feels huge compared to our old one, but it is really well made. We got the square tank base and this bad boy is going no where. Delivery was really quick too
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anthony isaac
Nice and big
Glad I bought the 3 mtr one as it covers my garden table perfectly.
Seems to be well built and easy to use.
You will definitely need the water tanks!
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Alan Burland
N/A
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Angela HADLEY
A great piece of kit b
A great piece of kit. Very well made. Excellent quality. But it is large, heavy and awkward to manoeuvre so some people might find it difficult to assemble and move around. A cover isn’t supplied and I haven’t yet found one that might be suitable. This means that late autumn every year it will have to be taken down and stored in the garage. No mean feat.
This seems to have been designed by a Meccano enthusiast, I bought the 200L and I am quite mechanically minded but needed 3 hours for assembly. Be super careful with the orientation of the front and back panels, the instructions are not as clear as they could be. Once assembled though I have to say I am quite pleased with it.
Easy to put together (although the instructions were not the best) and it looks great on our terrace. It’s remarkably easy to move as well. Great product and great value.
