This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Designed with portability in mind, this sofa can be easily disassembled into smaller components, making moving a breeze. Easily move the sofa to create a versatile, flexible living space based on your preferences.
Smart Sofa-Bed, One Click Conversion
This electric sofa is equipped with a remote control, allowing you to extend and retract it with one click, instantly transforming it into a comfortable sofa bed. Intelligent design allows you to experience extremely convenient home life.
Silky Stretch, Zero Stiff Feeling
The sofa stretches smoothly and without any hitch. Featuring independent motors, the unique telescopic design ensures that you enjoy a smooth experience during the adjustment process, bringing more comfort to your use.
Comfortable Chaise-Sofa-Bed Combo
It combines multiple functions and can be flexibly converted into a comfortable bed and Chaise. Carefully designed seat cushions provide a soft and comfortable experience, maintaining resilience even with prolonged use Perfect for both extended sitting and short relaxation breaks.
Specifications:
Feature
Details
Size Options
Large 3 Seater: 290cm L x 104cm W×88cm H
Seat Dimensions
60cm W×40cm H
Material
Pine Wood
Fabric
Cat-Scratch Resistant Fabric
Filler
Sponge
Colour
Off-White
Additional Features
Telescopic
With Storage
No
Scratch Resistant
Yes
Stain Resistant
Yes (Drying Stains)
Water Resistant
Yes (Temporary waterproof)
Detachable & Washable
No
Package Content
1 × Sofa
Package Quantity
3
Packaging Dimensions
-290CM A: 106 L*102 W*88 H CM B: 106 L*102 W*88 H CM C: 106 L*88 W*88 H CM
FAQ
Q1: Can this sofa function as a sofa bed?
A1: Yes! This sofa can easily transform into a sofa bed with just one click, thanks to its electric mechanism and remote control. It's perfect for creating a comfortable sleeping space in your living room or guest room.
Q2: Does this sofa come in a 2 seater sofa bed version?
A2: Yes, we offer a 2 seater sofa bed model, which provides a compact solution for small spaces while offering the flexibility to convert into a bed for your guests or for relaxation.
Q3: Is there any sofa storage with this model?
A3: Unfortunately, this sofa does not have built-in storage. However, the sofa bed feature provides a convenient sleeping space, and the compact design allows for easy portability and flexibility in your living area.
Q4: How does the sofa bed with storage compare to this model?
A4: While this model doesn't have integrated storage, it excels in convenience with its one-click sofa bed conversion feature and smooth, adjustable functionality. If you need extra storage space, a sofa bed with storage might be a better option, but this sofa offers versatility and comfort.
Q5: Can I easily convert this into a modern sofa bed for my guest room?
A5: Yes, this modern sofa bed combines sleek design with practicality. You can effortlessly convert it into a comfortable bed, making it ideal for a guest room or small apartment.
Q6: Does the fabric on the sofa resist pet damage?
A6: Yes! This sofa is made from cat-scratch resistant fabric, which helps prevent damage from pets. It's a great choice for homes with furry friends, providing durability while maintaining its aesthetic appeal.
Q7: How comfortable is the sofa for long hours of sitting?
A7: The high-density sponge filler in the seat cushions provides excellent comfort and support, making it ideal for extended sitting. Whether you’re lounging, watching TV, or using it as a 2 seater sofa, it’s designed to maintain comfort over time.
Q8: Is this sofa available in leather?
A8: Yes, we offer a leather version of this sofa, providing a luxurious, easy-to-clean option. It combines the durability of leather with the flexibility of a sofa bed, making it a sophisticated addition to any living room.
Q9: Can I adjust the height of the sofa for different positions?
A9: The sofa offers telescopic functionality for easy adjustment, allowing you to smoothly convert the sofa into a bed or chaise position. However, it does not have adjustable height for seating.
Q10: How is this sofa different from a traditional 3-seater sofa bed?
A10: Unlike traditional 3-seater sofa beds, this model features an electric one-click conversion mechanism, allowing you to quickly change between sofa and bed. It’s more modern and compact, making it ideal for smaller spaces while offering similar functionality.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
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My parasol originally arrived missing several accessories which was initially disappointing but the helpful customer service team made sure I had a complete replacement a couple of days later.
Don't waste your money, the roof leaks I've asked them to sort it out to be told to silicon the holes to stop it leaking and it's not just one place it's about 7 places it leaks from, they've told me they'll refund me only if I dismantle it and send it back somehow even tho I've had.a base made for it to privately
