We are able to UK wide shipping options through long term partnerships with UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading UK carriers.Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with our rigorous standards. Our products are carefully checked and securely packed before shipping out, this reflects our commitment to be leading online retail company that continuously thrives to be the best online.
* Please note that shipping is not supported in Jersey and the following postal code areas: JE.
* There is an additional delivery surcharge to the following areas:
Scottish Highlands, Scottish Offshore Islands, N.Ireland, Channel Islands, Isle Of Wight, Isle Of Man and the following postal code areas: BT, FK, KA (1-26, 29, 30), PA (20-80), PH, AB, IV, KW (1-14), PO(30-41) etc.
Please kindly contact us before ordering from these areas or we will send you a message about surcharge after your order.
* Orders are dispatched within 24-48 hours on the next working day. (Monday - Friday)
* Delivery time is 3-7 working days (Unexpected delays with couriers may occur)
* A cancellation fee will apply, if you wish to cancel after dispatch.
* Please Note: Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
* Please Note: We do not recommend using PayPal Pay in 3 for this order as it may result in delays or failure in order confirmation. For assistance, please contact us at enquiries@livingandhome.co.uk.
At Living and Home, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy on all of our products, as well as a 1-year warranty.
If the item is faulty or you have received an incorrect item, we will not charge you for the return costs.(We require proof for faulty or incorrect items e.g photos or videos) It is recommended that you contact our customer service department within one week of receiving your shipment.
However, if you change your mind after receiving the goods or cancel the order after delivery, if you need to return the product, you will need to return the product at your own expense. If we need to collect the goods, you will need to pay the corresponding collection fee based on the value of the goods.
To return please email enquiries@livingandhome.co.uk
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
Can I change my existing order? You can modify the products in your order as long as the goods haven't been dispatched. Delivery and contact details can also be changed. For further assistance, please contact customer service at enquiries@livingandhome.co.uk.
Note: Price Fluctuations
Please be aware that the prices of products on our website may fluctuate based on costs. We will not provide refunds forany price differences resulting from such fluctuations.
I thought I was buying g the tv stand as well and was surprised when it was only the fire
The fire itself is good
Dear Norman Jones,
Thank you for your feedback. We’re sorry for any confusion regarding your purchase. Our listing offers multiple options, including the fireplace alone or with a TV stand. It looks like the option you selected was for the fireplace only. We're glad to hear that you're happy with the fire itself! If there's anything else we can assist you with, please let us know.
Best Regards,
Living and Home
C
C Pearman
Fire surround
Excellent item ... unfortunately i had to order two tines has only the fire came then had the surround delivered yesterday ... had to more money & no lights for the two cupboards
C
Conning Anne
Electric fire
Absolutely thrilled, I love it, and so does everyone who sees it, thankyou
G
G Badea
Tv cabinet with fireplace
Best product by quality and price.
I'm very satisfied with the customer service.
N
Norma Young
Great item
The delivery was really quick and it was easy to put together. We are very happy with it and makes out small lounge look a lot bigger because it’s very slim line.
Took week to arrive but so far very happy with chairs, look pleasing to the eye and stack nicely, going to be used inside and outside so perfect for that.
A great piece of kit. Very well made. Excellent quality. But it is large, heavy and awkward to manoeuvre so some people might find it difficult to assemble and move around. A cover isn’t supplied and I haven’t yet found one that might be suitable. This means that late autumn every year it will have to be taken down and stored in the garage. No mean feat.
Whilst the size is perfect for our area the mechanism is tough and it needs ‘coaxing’ open, especially the first few times. Instructions are just diagrams no words which can be confusing and you need to buy the weight base extra - i got the large square water tank which seems to be very efficient and easy to move with wheels and handles. Hopefully it will stand up to the winds - only time will tell.
