Very bad quality, and hard to return. AVOID.
Dear Customer,
We’re sorry to hear that you were disappointed with the product quality and your overall experience.
Please note that all of our products go through standard quality checks before dispatch. While issues can occasionally occur during transit or handling, we always take such feedback seriously and are happy to investigate any concerns raised.
Regarding your return, we would like to clarify that we did not refuse your request. Before proceeding, we simply offered alternative solutions in case they might better suit your needs. Once you confirmed that you preferred a return, we fully respected your decision and arranged the return and refund accordingly.
We’re sorry if this process caused any frustration or misunderstanding, and we appreciate your feedback as it helps us continue improving our products and service.
If there is anything further we can assist you with, please don’t hesitate to contact us.
Best Regards,
Living and Home
Easy to fit and operate. Realistic flame, good choice of colours to choose from both flame and embers. Would recommend if you looking for something that’s mid priced
Looked good in advert photo, look even better up.
Was unaware it came with bulb, little unsure whether filament type bulb is the right fit, going to try the opaque type.
Gate arrived, well packed and in good condition. The gate looks as good as the advert, my only concern is that it is not as substantial as I hoped but is not flimsy.
