This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Precautions: This 3-sided glass fireplace is shipped with the side glass wrapped with iron plate baffle for protection. After receiving the goods, please remove the side iron plate first to make sure the glass is intact and the product is correct. If you have any questions, please contact customer service.
Description
This modern electric fireplace series is the perfect companion for the colder seasons, bringing warmth and style to your home. Both fireplaces feature an innovative three-sided tempered glass design, allowing you to enjoy the captivating flame effect from multiple angles and create a cozy atmosphere effortlessly.
The Version A (Firewood Style) offers 12 flame colour options and 5 brightness levels, letting you set the perfect mood and lighting to suit your space. Adjustable temperature ranges from 18°C to 35°C for a comfortable warming effect.
The Version B (Cristal Style) provides 12 flame colours with 5 brightness settings and a temperature range of approximately 16.7°C to 27.8°C for a relaxing heat experience.
Both models are equipped with a remote control for easy operation and support freestanding and recessed placement, making them versatile for any home layout.
Features:
3-sided tempered glass design for enhanced flame visibility from multiple angles.
Smokeless and ash-free, making it eco-friendly and low maintenance.
Quiet operation ensures no disruption to your daily activities.
Easy control with a remote, control panel, or via an app (app control available for the 12-colour version only).
Heating coverage up to 25-30 square meters (approximately 400 square feet).
Built-in timer with adjustable range of 0-9 hours (in 1-hour increments).
Dimensions & Details
Brand
Living and Home
Material
Metal, Tempered Glass, Resin
Finish
Black
Installation Type
Recessed / Freestanding
Voltage
AC 220-240V, 50Hz
Control Methods
Remote Control, Control Panel (12-Colour version supports App Control)
Heating Area
Suitable for spaces of 25–30 m²
Background Lighting
12 colour options (12-Colour version only)
Flame Sound Adjustment
Two levels (Low / High, 12-Colour version only)
Version & Dimensions
Version A – Firewood Style
40 Inch: 100cm W × 32cm D × 55.5cm H
50 Inch: 125cm W × 32cm D × 55.5cm H
60 Inch: 150cm W × 32cm D × 55.5cm H
70 Inch: 180cm W × 32cm D × 55.5cm H
Version B – Crystal Style
40 Inch: 101.8cm W × 20cm D × 44cm H
50 Inch: 127cm W × 20cm D × 44cm H
60 Inch: 152.4cm W × 20cm D × 44cm H
Package Included
Electric Fireplace × 1
Remote Control × 1 (requires 2 × AAA batteries, not included)
Haven’t had it installed as yet but unpacked and looks great.
G
Gary Valler
Fireplace return
Fireplace looked very nice, however it turned out to be unsuitable for the location/ unit we had purchased it for.
Unfortunately had to return, the service: Communication from yourselves has been refreshing, thank you.
A
Alban Furramani
It's perfectly.
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I used to do IKEA and other handyman job alone but for this I understand required 2 must 3 more effective and easily two days to fix it up.
It's not good quality plus I opened it and 80% fix it within two days unfortunately I can't return otherwise I do.
Main issue is door which is not fully and proper guided on books
So doors still pending
Thanks for wasting my two days and money.
Love this 60 inch fireplace, my dad just built me a media wall for my first home (tv is 55Inch) & this fireplace has made it perfect! Love that you can have lots of different colour options and there is quite abit of heat that comes out when you turn the heat on. Such a great price & looks much more expensive then it is. I highly Recommend !