3-Sided Panoramic Smart Electric Fireplace with Customizable Flame & Heating Control
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Delivery Policy
Delivery Policy
* Only delivery to the UK*:
We are able to UK wide shipping options through long term partnerships with UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading UK carriers.Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with our rigorous standards. Our products are carefully checked and securely packed before shipping out, this reflects our commitment to be leading online retail company that continuously thrives to be the best online.
* Please note that shipping is not supported in Jersey and the following postal code areas: JE.
* There is an additional delivery surcharge to the following areas:
Scottish Highlands, Scottish Offshore Islands, N.Ireland, Channel Islands, Isle Of Wight, Isle Of Man and the following postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PO(30-41) etc.
Please kindly contact us before ordering from these areas or we will send you a message about surcharge after your order.
* Orders are dispatched within 24-48 hours on the next working day. (Monday - Friday)
* Delivery time is 3-7 working days (Unexpected delays with couriers may occur)
* A cancellation fee will apply, if you wish to cancel after dispatch.
* Please Note: Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Returns & Refund Policy
Returns & Refund Policy
At Living and Home, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy on all of our products, as well as a 1-year warranty.
If the item is faulty or you have received an incorrect item, we will not charge you for the return costs.(We require proof for faulty or incorrect items e.g photos or videos)
It is recommended that you contact our customer service department within one week of receiving your shipment.
However, if you change your mind after receiving the goods or cancel the order after delivery, if you need to return the product, you will need to return the product at your own expense. If we need to collect the goods, you will need to pay the corresponding collection fee based on the value of the goods.
| Product(s) Total Value | Return Cost |
|---|---|
| £0 – £74.99 | £40* |
| £75 - £149.99 | £50* |
| £150 or more | £60* or more |
* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £15
* a return fee will still be charged if the carrier collection is missed
To return please email enquiries@livingandhome.co.uk
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
Can I change my existing order?
Once you have placed an order, unfortunately you won’t be able to make any changes to your products, but if you require delivery or contact detail changes, please email enquiries@livingandhome.co.uk.
Note: Price Fluctuations
Please be aware that the prices of products on our website may fluctuate based on costs. We will not provide refunds forany price differences resulting from such fluctuations.
3-Sided Panoramic Smart Electric Fireplace with Customizable Flame ...
Description:
This electric fireplace adds a touch of warmth to your home during the cold season. Its three-sided view design lets you enjoy the captivating flame effect from multiple angles, adding unique decorative highlights to your indoor space. Adjust flame brightness by pressing the flame button (5 levels are available), and it also offers 12 flame colour options that you can adjust according to your mood and environmental needs, from tranquil soft light to vibrant light and shadow effects, making it easy to create the ideal atmosphere. Moreover, you can set the temperature between 18 and 35°C by pressing the heating button to achieve your desired warming effect. The ember bed is thoughtfully designed, and transparent simulated particles and grey stones can be freely placed to enhance the overall decorative effect.
Features:
- It produces no ash or smoke, so there is no need to clean the ash and flue, making it very easy to maintain.
- The included remote control allows you to easily adjust the flame and temperature settings from the comfort of your sofa.
- It is almost silent during operation and will not disturb the daily activities of residents.
Specifications:
SIze:
- 40 inch
- 50 inch
- 60 inch
Overall Dimension:
- 40 inch: 100cm(W) x 32 cm(D) x 55.5cm(H)
- 50 inch: 125cm(W) x 30.5cm(D) x 55.5cm(H)
- 60 inch: 150cm(W) x 30.5cm(D) x 55.5cm(H)
Product Type: Fireplace
Fuel Type: Electric
Primary Material: Metal, Tempered Glass, Resin
Finish: Black
Orientation: Recessed/Freestanding
Power Source: Plug-in
Rated Voltage: AC 220-240V
Rated Frenquency: 50Hz
Rated Power: 1800W(max)
Control: Remote Controller/Operation Control Panel/APP
WIFI Infrared: Yes
Display: Yes
Heat-Producing: Yes
Week Timer: Yes
Flame Brightness Adjustment: 1-5 Levels
Flame Colour Setting: 12 Colours Available(C1-12)
Heater Temperature Selection: Between 18 - 35℃
Timing Range: 0-9 hours(in 1-hour incerments)
LED Backlight: Yes
Background Colour: 12 Colours Available(F0-13)
Flame Sound: Yes
Flame Sound Selection: Lower/Lound(S1/S2)
Remote Control Power: 2 x AAA 1.5V Batteries(not included)
Applicable Area: 25-30 square meters
Mantel Included: No
Package Content:
1 x Electric Fireplace
1 x Remote Control
1 x User Manual
Notes:
- Manual measurement has been used, there may be some reasonable error.
- Photo may be lightly different from the actual item in terms of colour due to the lighting during photo lighting or the display of monitor.
- Before using the electric fireplace, thoroughly read and understand the user manual provided by the manufacturer. It contains important information about installation, operation, and safety precautions specific to your model.
Caution:
- Do not use the appliance for other than its intended use. It is designed for domestic indoor use only.
- Before connecting the appliance, be sure that the mains voltage available matches that specified on the rating plate, and that the outlet is suitably grounded.
- Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
- WARNING: In order to avoid overheating. do not cover the heater.
- CAUTION: In order to avoid a hazard due to the inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
- There may be a trace of odour during the first few minutes of initial use, or after a period of storage. This is normal and will quickly disappear.
- If the glass is damaged, do not use the heater in order to avoid a hazard.
- Avoid the use of an extension cord, as the cord may overheat and cause a risk of fire.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch any hot surfaces.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 1 metre from the front and sides of this appliance.
Manual Handing:
- The heater must not be moved while in use. Please allow a suitable amount of time for the unit to cool before attempting to move it.
- Be careful. Always use assistance if required.
Care And Maintenance:
- Before cleaning the appliance, the power supply should be disconnected and the unit should be allowed to cool.
- Dust can be removed bu lightly wiping the glass surface with clean, lint free cloth or paper towel. To remove fingerprints or other marks, use a damp cloth with a good quality household glass cleaner. The front glass panel should be completely dried before reusing the heater.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Digital Showroom
Frequently Asked Questions
Shipping
What logistics will my products be delivered by?
What logistics will my products be delivered by?
Our products will be delivered by UPS, Yodel, Parcel Force, DPD, FedEx, DHL, and other major UK carriers. Our professional warehouse staff will take good care of your order and ensure that it is packed to our exacting standards. Your products are carefully inspected and properly packed before dispatch. We ship to thousands of UK customers every day, demonstrating our commitment to being the UK's leading online retail company.
When do I need to pay extra for delivery? How much is the additional payment?
When do I need to pay extra for delivery? How much is the additional payment?
There is an additional delivery surcharge if you are located in one of the following areas:
Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and the following postcode areas are subject to an additional delivery surcharge: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50).
* Please note that Jersey and the following postcode areas are not supported for delivery:JE.
Remote area delivery charges are based on product condition, delivery address and delivery method. Please contact us prior to ordering or we will send you information on surcharges after you have ordered and we will email you with the exact cost.
How can I check the delivery status of my order?
How can I check the delivery status of my order?
You can check the tracking number of your order by logging into your account on the "My Orders" page. Once your parcel has been dispatched, the tracking number will be uploaded to our store's website.
Returns and Refunds
What is the return policy like?
What is the return policy like?
If you have received the item and change your mind or cancel the order after delivery, you will need to pay the return costs.The return cost is dependent on your item value(s).
Product(s) Total Value Return Cost
£0 – £74.99 ~£40*
£75 - £149.99~£50*
£150 or more
~£60* or more
* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £15
* a return fee will still be charged if the carrier collection is missed
To return please email enquiries@livingandhome.co.uk
If I have returned the goods, when will my fee be refunded?
If I have returned the goods, when will my fee be refunded?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
