This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Upgrade your home with this sleek electric fireplace in sizes 40/50/60 inches. Designed for both wall-mounted and recessed installations, this fireplace offers customizable flame color options, brightness settings, and temperature control to create the perfect ambiance. With dual heat settings (750W and 1500W), it ensures efficient warmth for your living room, bedroom, or office. Its crystal ember bed provides a cozy and realistic flame effect, enhancing your interior with a touch of modern luxury. Safety is a top priority with the built-in overheat protection feature.
Features
Dual Heat Settings – Choose between 750W and 1500W for efficient, personalized heating, making it ideal for various room sizes.
Adjustable Flame Colors & Brightness – Customize your ambiance with 12 flame colors and 4 brightness levels to create the perfect setting.
Temperature Control – Adjust the temperature from 18°C to 35°C, ensuring a comfortable environment year-round.
Crystal Ember Bed – Offers a realistic flame effect, adding a stylish and cozy touch to your room.
2-in-1 Design – Compatible for wall-mounted or recessed installations, providing flexible placement options.
Overheat Protection – Equipped with an overheat protection feature for enhanced safety during use.
Modern Black Finish – Sleek design fits seamlessly into any modern home décor.
40 inch: 107.5 x 16.5 x 37.5 cm | Gross Weight: 14.63kg
50 inch: 133 x 16.5 x 37.5 cm | Gross Weight: 18.78kg
60 inch: 158.5 x 16.5 x 37.5 cm | Gross Weight: 27kg
FAQ
Q: Can this electric fireplace be installed both as wall-mounted and recessed? A: Yes, this electric fireplace supports both wall-mounted and recessed installations, offering versatile placement options to suit your home.
Q: What are the heating settings on this electric fireplace? A: This fireplace has dual heat settings of 750W and 1500W, allowing you to choose the perfect heat output for your space.
Q: Does this fireplace have customizable flame colors? A: Yes, you can adjust the flame color with 12 flame options, allowing you to match your desired mood or ambiance.
Q: What temperature range can this electric fireplace control? A: This fireplace offers a temperature control range from 18°C to 35°C, providing customized comfort for every season.
Q: Is the crystal ember bed safe to use? A: Yes, the crystal ember bed provides a realistic flame effect and is built with safety features like overheat protection for worry-free use.
Q: How does the overheat protection feature work? A: The built-in overheat protection automatically shuts off the fireplace if it reaches unsafe temperatures, ensuring safety during prolonged use.
Q: Can I use this fireplace in different room sizes? A: Yes, the dual heat settings (750W and 1500W) allow you to heat rooms of varying sizes efficiently, making it perfect for living rooms, bedrooms, or offices.
Q: What kind of maintenance is required for this electric fireplace? A: This fireplace is easy to maintain. Simply keep the crystal ember bed clean and dust-free for optimal performance.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Not the greatest. After having a woodern base made at the size, 3m x 3m, it turns out the size is under 2.9m which means the base it sits on is too big. This meant more work on base.
Instructions could do with being alot clearer. May be photos and not sketches.
It has taken far to long to get this gazebo up. The edge cap for keeping roof sheets do not fit. I am having to have these re drilled so holes line up.
When I first opened the boxes, I could not find any instructions. At least customers service sent some over quickly. This gazebo has caused a massive argument.
