This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Linen-look upholstery and newfangled design—it’s also got quality and substance. There’s room enough for cuddling up with someone special or sprawling out solo.
Elderly-Friendly Seat Height Design
For elderly individuals with advanced skeletal age, sitting on a sofa that is too low can exert excessive pressure on their knees when attempting to stand up. A sofa designed with a higher seat is more accommodating for the elderly, facilitating the transition from sitting to standing and enabling comfortable movement after prolonged sitting.
Unlock Hidden Storage Possibilities
Lift the the bottom sofa skirt to reveal two spacious storage cabinet, perfect for stowing away bedding and more. With a capacity comparable to a small wardrobe, this innovative feature maximizes space and keeps your living area neat and organized.
Solid Larch Wood Sofas for Timeless Comfort
Elevate your living space with our eco-conscious sofas, meticulously crafted from imported Russian solid larch wood. With a 20-year frame guarantee, our commitment to quality shines through, ensuring durability and sustainability without compromising on style. Choose enduring elegance for your home.
Soft Yet Strong: Chenille Fabric for Everyday Luxury
Chenille fabric offers a beautifully soft, velvety texture with a subtle sheen, adding warmth and sophistication to any sofa or armchair. Its tightly woven structure ensures excellent durability and resistance to wear, making it ideal for high-traffic homes. Whether you're styling a modern sofa, cosy armchair, or family-friendly furniture, chenille delivers both comfort and charm.
Specifications:
Feature
Details
Size Options
- 180CM: 180cm L×97cm W×99cm H - 226CM: 226cm L×97cm W×99cm H
Seat Dimensions
50cm H×64cm W
Legs
5cm H
Material
Larch Wood
Fabric
Chenille
Filler
Sponge
Scratch Resistant
No
Stain Resistant
No
Water Resistant
No
Detachable & Washable
No
Package Content
1 × Sofa
Package Quantity
1
Packaging Dimensions
180CM: 185 L*105 W*95 H CM 226CM: 230 L*105 W*85 H CM
Note：
Please feel free to contact us if you want custom size or colour.
FAQ
Q1: What type of wood is used for the Eco - Larch Wood Sofa? The Eco - Larch Wood Sofa is crafted from eco - friendly imported Russian larch wood, which is both durable and sustainable. This larch wood ensures the sofa's long - lasting quality while being environmentally conscious.
Q2: Why is the seat designed to be higher on thiselderly - friendly sofa? The higher seat design of theelderly - friendly sofafacilitates easy standing for elderly individuals. It enhances their comfort and convenience when using the sofa, making it a great choice for households with senior members.
Q3: What are the benefits of the hidden storage cabinets in thesofa with hidden storage? The hidden storage cabinets in thesofa with hidden storagehelp maximize space utilization and keep your living area organized. You can store items like blankets, magazines, or small toys out of sight, keeping your living space tidy.
Q4: What kind of upholstery options are available for theretro - style sofa? Theretro - style sofacomes with a linen - look upholstery that offers a stylish and modern aesthetic. Additionally, there is achenille fabricoption, which provides a soft, velvety texture and excellent durability. Whether you prefer the classic linen - look or the luxuriouschenille fabric, this sofa has you covered.
Q5: What are the size options for thelarch wood frame sofa? There are two size options for thelarch wood frame sofa: 180CM (180cm L×97cm W×99cm H) and 226CM (226cm L×97cm W×99cm H). You can choose the size that best fits your living room space.
Q6: What are the seat dimensions of theKensington Chesterfield style sofa? The seat dimensions of theKensington Chesterfield style sofaare 50cm in height and 64cm in width. This comfortable seat size allows you to relax and unwind after a long day.
Q7: How tall are the legs of thestorage - equipped sofa? The legs of thestorage - equipped sofaare 5cm in height. They provide a stable base for the sofa while adding a touch of elegance to its overall design.
Q8: Does theeco - conscious sofahave any protective features like scratch, stain, or water resistance? No, theeco - conscious sofais not scratch - resistant, stain - resistant, or water - resistant. It's important to take proper care of the sofa to maintain its appearance and quality.
Q9: Is the upholstery of thesofa with chenille optiondetachable and washable? No, the upholstery of thesofa with chenille optionis not detachable and washable. In case of spills or stains, it's recommended to spot - clean the upholstery as soon as possible.
Q10: What is included in the package when purchasing theEco - Larch Wood Sofa with Elderly - Friendly Seat? The package content when purchasing theEco - Larch Wood Sofa with Elderly - Friendly Seatincludes 1 × Sofa. You'll receive a complete and ready - to - use sofa for your living space.
What Do We Do When We Receive Your Order?
When you place an order, whether pre-order or custom or in stock, we follow a detailed process. From communication to delivery, each step is tracked. We will check the order notes everyday. If we find that there is no message note on the order, we will contact the customer by sending an email on the next day and make an appointment for the delivery of the relevant order. Please check your email and reply us within 24 hours, we will wait for your confirmation reply before arranging shipment.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
East to assemble even with basic instructions provided. Would have been even easier if the bolts had been in the box, but luckily I had some in my toolbox.
Probably the easiest umbrella Ive ever had, to put up and down. can be turned with the push of a pedal.
Covers the table AND the chairs protecting from sun and rain.
Overall great quality for the price point, would recommend.
I do not know how you expect me to review a product when I have not received it despite chasing on a daily basis. Very poor service and buying from this business needs to be avoided at all costs!
