This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
There is nothing more comforting than gathering around a wood burning stove on a cold winter night. It is meticulously crafted from cast iron, and its matte finish exudes a sense of understated elegance and sophistication. The golden handles and connectors not only add a touch of overall aesthetic appeal but also allow you to easily open the door to add fuel or adjust the flames. Through the heat-resistant glass window, you can admire the sight of the dancing flames inside. This fireplace delivers 5KW of heating output, ensuring consistent and comfortable warmth throughout the room, even during power outages. Its compact size makes it an efficient and stylish solution for smaller spaces. Compliant with CE & EN13240 standards, it requires only minimal assembly before use.
Features:
The fuel is placed in the firebox of the stove, surrounded by fireproof walls.
Easily adjust the top and bottom vents with a vintage-style rotary handle, while the rear features an adjustable air inlet for customised airflow control.
An airwash system keeps the glass window heat-resistant and clean, offering a clearer view of the flames.
The removable ash pan comes with a heat-resistant tool and a glove, allowing for quick and easy cleaning.
Specifications:
Overall Dimensions: 44.5cm(W) x 33cm(D) x 58cm(H) Material: Cast Iron + Firebrick + Toughened Glass Colour: Black Product Type: Wood Burning Stove Heat Output: 5KW Flue Collar: 12.7cm/5” Diameter Fuel Type: Wood Logs / Charcoal Wood Logs Size: Max 25cm In Length(greater than 6cm in dia. should be split) Total Efficiency: 79.5% (When Burning Wood) Mean CO Emission(at 13% O₂): 0.10% Mean Flue Gas Temperature: 276℃ Flue Gas Mass Flow: 4.3g/s Mean CnHm(at 13% O₂): 115Nmg/m³ Mean NOx(at 13% O₂): 117Nmg/m³ DIN Plus Dust(at 13% O₂): 28Nmg/m³ Assembly Required: Yes
Safety Distances from Combustibles:
Minimum Distances to combustible material using(single connection flue) Back Wall: 700mm Side Wall: 500mm Front Hearth Projection: 225mm Temperature Under Stove: 105℃
Package Content:
1 x Fireplace Stove 1 x Heat Resistant Glove 1 x Ash Pan 1 x Ash Pan Hook 1 x User Manual
Package Specifications:
Package Dimensions(W x D x H): 36cm X 53cm X 55cm Gross Weight: 65kg
Notes: - PLEASE READ ALL THE INSTRUCTION CAREFULLY BEFORE INSTALLATION, and retain it for future reference. - This product is heavy and requires two or more people to work together for safe and efficient installation. - It is a requirement to fit a CO monitor in the same room as the appliance. - Children and adults should be made aware of the hazards of hot surfaces. Never allow young children to be left unsupervised in a room with a hot fireplace. - When used for the first time, the fireplace may smell a little, due to gas being given off. The gas is not toxic but the room should be thoroughly ventilated. - WARNING! MAKE SURE THE FIRE IS COMPLETELY BURNED OUT BEFORE ATTEMPTING TO CLEAN THE FIREPLACE. - Despite efforts for accuracy, there may be some reasonable error due to manual measurement. - Actual product colours may vary due to monitor settings & lightings.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
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We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
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A brilliant bit of engineering…. Information sheet detailed the correct assembly and the correct number of people to assemble it. The package even included gloves to protect hands from the sharp edges. The green blends well with the garden. I am extremely happy with this product.
Very happy with the parasol. Only issue is that the instructions for assembly are pretty poor. The diagrams are very basic and unclear. But hey we got there. Generally a good purchase. The 360 degree turning option is a big plus.
