This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Note: Dark Grey Parasol expected to be shipped inDecember.
Description
Enhance your outdoor relaxation space with this extra-large 3×3M cantilever parasol, designed for gardens, patios, and outdoor dining areas. It features a 360-degree rotation system, allowing you to easily adjust the shade without moving the base. The double opening mechanism (push-up & crank system) ensures effortless operation, while the adjustable tilt and height let you customize shade coverage throughout the day.
Constructed with a heavy-duty steel frame for enhanced wind resistance and a UV-resistant, water-repellent 200g polyester canopy, this parasol provides lasting protection from sun and light rain. It comes complete with a cross base and petal water tank base for added stability.
Features
360° Rotating Design – Easily rotate the canopy to follow the sun without relocating the base.
Spacious 3×3M Canopy – Offers wide shade coverage for patios, garden lounging, and outdoor dining.
Dual Operation System – Includes both a push-up and crank mechanism for smooth opening and closing.
Waterproof & UV-Resistant Canopy – Crafted from 200g polyester with PA coating for sun and rain protection.
Customizable Shade Angle – Tilt and height adjustable to provide the perfect amount of coverage throughout the day.
Robust Steel Frame – Reinforced for stability and wind resistance, ideal for extended outdoor use.
Base Included – Comes with a Cross Base and Petal Water Tank Base for strong, secure placement.
Neutral Color Options – Available in Taupe, Beige, Light Gray, and Dark Grey to match various outdoor themes.
Ideal for Multiple Settings – Perfect for home patios, pool areas, cafés, and restaurant terraces.
Dimensions & Details
Brand
Living and Home
Material
Fabric & Steel
Type
Parasol
Colour options
Dark Grey
Light Grey
Taupe
Beige
Models as u Choose
Parasol + Cross Base + Petal Water Tank
Dimensions
W 300 x L 300 x H 250 cm
Level of Assembly
Assembly required
Digital Instruction Manual
Instruction Manual
FAQ
Q: Is this cantilever garden parasol waterproof and UV-resistant?
Yes, the 200g polyester fabric with PA coating provides UV protection and water resistance, ensuring shade and shelter from light rain.
Q: Does this 3×3M garden parasol come with a base?
Yes, this parasol includes a cross base and a petal water tank base, which can be filled with water or sand for additional stability.
Q: How do I secure this patio parasol in windy conditions?
To improve stability, fill the petal water tank base with water or sand and store the parasol indoors during strong winds (above Grade 4 wind level).
Q: Can this garden parasol be adjusted for better sun protection?
Yes, the adjustable tilt and height settings allow you to position the parasol for maximum shade throughout the day.
Q: How easy is it to open and close this sun umbrella?
The parasol features a double opening system (push-up & crank lift), allowing for smooth and effortless operation.
Q: Is this large garden parasol suitable for outdoor dining areas?
Yes, the 3×3M canopy is ideal for outdoor dining, including gardens, patios, poolside spaces, and bistros.
Q: What is the best way to store this cantilever parasol when not in use?
Close the parasol and store it indoors during strong winds, storms, or winter months to extend its lifespan.
Q: Is this sun parasol durable for long-term outdoor use?
Yes, the heavy-duty steel frame and UV-protected fabric make this parasol suitable for long-term outdoor use, but storing it indoors during extreme weather is recommended.
Q: Can I use this sun umbrella for a beach trip or poolside area?
Yes, this parasol is ideal for beach or poolside relaxation, but ensure it is properly anchored to prevent movement in windy conditions.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Stunning parasol umbrella. Easy to put together. Looks amazing. Just one negative.. needs weighing down more when slightly windy but we’ve used plant pots on it.. it looks great.
A
Anonymous
Happy Customer
We purchased this last week in readiness for a family barbecue. Sun came out , great coverage of the seating area of patio. Easy to use
P
Peter
Very happy with the parasol
Very happy with the parasol. Only issue is that the instructions for assembly are pretty poor. The diagrams are very basic and unclear. But hey we got there. Generally a good purchase. The 360 degree turning option is a big plus.
G
Graham
Good product poor delivery window
Good product and easy to assemble UNTIL you try to join the water filled weights together which was very hard. Works well
Delivery was not good as only a 12 hour window was given which is poor compared to other delivery firms
G
Garry H.
Great product. Great service. Great price
Bought the parasol when discounted so very pleased with quality of the product for the price. Great after sales staff when I had an issue with courier delivery. Very responsive and eager for a quick resolution. Thank you. No hesitation in recommending the company.
Great shade love it and the quality .It was light in colour was expecting it to be a light yellow/orange like the pics . But I did see one pic that looked white I thought it was a miss print ,but …….. I still love it . It may pay, to put this in the description so people know . It doesn’t affect the quality I have researched and it will fade in colour .
