This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This 3D Pure White Diamond Embossed Relief Pattern Ceramic Table Lamp is a remarkable blend of form and function. Its most striking feature is the unique diamond - shaped relief patterns that adorn the ceramic bottle - like body, giving it a sophisticated and exclusive appearance. Crafted from a combination of premium materials, including a ceramic body, copper connection parts, a crystal base, and a fabric lampshade, it exudes elegance and durability. Emitting a warm 3000K light, it creates a cozy and inviting atmosphere wherever it's placed.
Features:
Eye - Catching Aesthetics：The 3D diamond - shaped reliefs on the ceramic body make this lamp a visual standout, adding an artistic flair to any space.
Top - Notch Materials：Comprising ceramic, copper, crystal, and fabric, the lamp combines durability with a luxurious look and feel.
Cozy Warm Glow：With a 3000K color temperature, it casts a soft, warm light that transforms any room into a comfortable and inviting haven.
Certified Safety：The CE certification attests to its compliance with strict safety and quality standards, ensuring worry - free usage.
Sturdy Protection：Housed in a robust and well - designed packaging, the lamp is safeguarded against damage during transportation.
Unique Body Aesthetics
The lamp's ceramic body is a work of art, featuring intricate 3D diamond - shaped reliefs. These patterns not only enhance its visual appeal but also set it apart from ordinary table lamps.
Material Craftsmanship
The combination of materials is masterfully executed. The ceramic body provides a solid foundation, the copper connections add a touch of luxury, the crystal base offers stability and elegance, and the fabric lampshade softens the light beautifully.
Safety & Lighting
With its CE - certified driver, the lamp guarantees safe operation. The 3000K warm light it emits creates a relaxing ambiance, making it ideal for unwinding after a long day or setting a pleasant mood for gatherings.
A brilliant bit of engineering…. Information sheet detailed the correct assembly and the correct number of people to assemble it. The package even included gloves to protect hands from the sharp edges. The green blends well with the garden. I am extremely happy with this product.
Very happy with the parasol. Only issue is that the instructions for assembly are pretty poor. The diagrams are very basic and unclear. But hey we got there. Generally a good purchase. The 360 degree turning option is a big plus.
