This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Bring warmth and natural elegance into your home with this?handwoven rattan pendant light, designed to complement a variety of interior styles, from bohemian and coastal to rustic and modern. Featuring an elongated oval shape with an intricate open-weave design, this woven pendant light casts a soft, inviting glow, creating a cozy ambiance perfect for dining rooms, kitchen islands, bedrooms, and living spaces.
Features:
Handwoven Craftsmanship: Showcasing natural rattan with a detailed open-weave pattern for a unique, artisanal look.
Warm, Ambient Lighting:?Creates a soft glow, making it an ideal choice for dining rooms, kitchen spaces, and bedrooms.
Adjustable Hanging Cord:Customizable height to fit high or low ceilings, ensuring seamless integration into any room.
Sustainable Materials:?A conscious lighting choice that brings natural warmth and texture to your space.
Artisanal Craftsmanship & Organic Elegance
This elongated oval pendant light showcases exquisite weaving patterns that add texture, depth, and character to your space. Its open-weave design allows for a delicate interplay of light and shadow, bringing warmth and tranquility to any room.
Versatile & Stylish Statement Piece
Featuring an organic shape and airy design, this pendant light seamlessly complements bohemian, coastal, Scandinavian, farmhouse, and modern interiors. Whether used as a single statement piece or in clusters for a dramatic effect, it elevates your d¨¦cor with natural charm.
Sustainable & Durable Choice
Crafted from eco-friendly rattan, this lamp is a sustainable lighting solution for environmentally-conscious homeowners. Its sturdy yet lightweight construction ensures long-lasting beauty while maintaining an effortlessly elegant look.
Is this rattan pendant light suitable for kitchen island lighting?
Yes, this?rattan pendant light is perfect for kitchen island pendant lighting, offering soft ambient glow and organic charm for your cooking or dining space.
Can this pendant light be used as a hanging bedside light?
Absolutely. Its?warm light and soft texture make it an excellent choice for hanging bedside lights in a cozy or boho bedroom setting.
Does the light come with a pendant light fitting included?
Yes, all essential?pendant light fitting components are included for hassle-free ceiling installation.
Is the cord adjustable for different ceiling heights?
Yes, the?adjustable hanging length ranges from 50cm to 100cm, ideal for both low and high ceilings or even kitchen pendant lights over dining tables.
Is the rattan lampshade strong and durable?
Yes, the?rattan lamp shade is handwoven from durable natural fibres, making it both sturdy and visually stunning.
Can I use this pendant ceiling light in the bathroom?
This light is not IP-rated, so it¡¯s not recommended for humid areas like?bathroom pendant lighting, unless installed in a dry zone.
What bulb is compatible with this pendant light?
It supports a standard E27 bulb (up to 8W). A?warm LED bulb is included and ideal for creating a cozy ambiance.
Does this rattan pendant light cast strong or soft light?
The?open-weave rattan design diffuses the light softly, creating a warm, ambient lighting effect suitable for relaxing spaces.
Is this hanging light suitable for living rooms or hallways?
Yes, it's a beautiful addition as a?living room pendant light or a decorative light for hallways, especially in modern or Scandinavian homes.
Can this be used in a cluster over a dining area?
Yes, for larger spaces, multiple?pendant lights for kitchen island or dining tables can be grouped together for an elegant layered look.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
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Gorgeous Inch Electric Fireplace9 Colour LED flame effect heater
Not yet put on as guys fitting but it looks great already & can't wait to see full effects! Easy to order, speedy and helpful delivery and great price too - value for money.
Love this 60 inch fireplace, my dad just built me a media wall for my first home (tv is 55Inch) & this fireplace has made it perfect! Love that you can have lots of different colour options and there is quite abit of heat that comes out when you turn the heat on. Such a great price & looks much more expensive then it is. I highly Recommend !
