This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Thiseco-friendly handwoven white rope ceiling pendant light brings a chic and natural aesthetic to your home, combining rustic charm with modern minimalist elegance. Made from intricately woven sustainable rope, this pendant light creates a soft ambient glow perfect for cosy spaces. Whether you’re lighting a kitchen island, enhancing your bedroom pendant light setup, or styling a living room ceiling pendant light, this versatile fixture blends beautifully with boho, Scandinavian, or farmhouse interiors, offering both function and style in one timeless piece.
Features:
Eco-friendly Handwoven Rope Design: Crafted with sustainable, natural materials, offering both beauty and environmental responsibility.
Soft Ambient Lighting: Perfect for creating a cozy and welcoming ambiance in your home.
Versatile for Multiple Spaces: Ideal for living rooms, dining rooms, or bedrooms, this pendant light suits various interior styles.
Minimalist Design: The clean, simple shape fits seamlessly into bohemian or nature-inspired interiors, bringing an organic touch to your home decor.
Natural Elegance and Modern Simplicity
This handwoven paper rope pendant light brings a natural and organic touch to your home, effortlessly blending rustic charm with minimalist design. Its soft light creates a peaceful, serene atmosphere perfect for any room.
Soft, Warm Illumination
The woven rope structure allows light to filter through, casting a gentle, inviting glow that makes any space feel cozy and welcoming. Ideal for living rooms, dining rooms, or bedrooms.
Eco-Friendly Design
Crafted with sustainable materials, this pendant light not only enhances your decor but also supports an eco-conscious lifestyle. It is a stylish yet responsible choice for any home.
Q1: Is this handwoven pendant light suitable for a kitchen island?
A: Yes, it works beautifully as a kitchen pendant light, especially over islands or breakfast bars. The soft glow adds warmth without being too bright.
Q2: Can I use this ceiling pendant light in the bedroom?
A: Absolutely. This bedroom pendant light provides gentle, ambient lighting, ideal for relaxing spaces like bedside areas or reading corners.
Q3: Does this white rope pendant light come with a bulb?
A: No, the light fitting is bulb-ready and compatible with standard E27 bulbs, allowing you to choose the colour temperature you prefer.
Q4: How long is the hanging cord for this rope pendant light?
A: The adjustable hanging cord is approximately 100 cm, so you can customise the drop based on your ceiling height or space.
Q5: Is this suitable for UK ceiling pendant installations?
A: Yes, it’s designed for standard UK pendant light fittings, and comes with clear installation instructions for quick setup.
Q6: Can I group these as cluster pendant lights?
A: Yes, many customers install them in pairs or trios to create a cluster pendant light effect over dining tables or stairwells.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
If you're like me, you may well be looking at this thinking it looks like a decent bit of kit for a decent price. Trust me,don't do it. It's poor quality and a nightmare to construct. I ended up giving up after two days.
The fire arrived still waiting for surround so cannot give a 5 star review
The fire arrived still waiting for surround so cannot give a 5 star review as customer service is shocking trying to get hold of someone and ask where it is. Been told on one occasion that it will take 3-7 working day. But the fire came within 3 days. Tried emailing not had anything back. Tried tracking parcel it says delivered. Good price and the picture looks good. Hopefully get it soon so I can finish my living room.
