This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
This velvet storage ottoman offers a refined blend of modern style and everyday practicality. Designed in a compact square form, it features soft velvet upholstery paired with a distinctive gold-tone metal ring base, creating an elegant accent suitable for contemporary interiors.
Beneath the cushioned top, a hidden storage compartment provides convenient space for small household items, helping to keep your room organised. With its balanced proportions and versatile design, this ottoman works equally well as a footstool, occasional seat, or decorative storage piece.
Key Features
Hidden Storage Compartment
The lift-off lid reveals a practical concealed storage space, ideal for tidying away everyday essentials.
Soft Velvet Upholstery
Finished in smooth velvet fabric, offering a comfortable touch and a refined visual appeal.
Gold Metal Ring Base
The decorative gold-tone metal ring adds a modern accent while enhancing overall stability.
Multi-Purpose Use
Suitable as a footstool, extra seat, or accent storage piece in various rooms.
Perfect For
Living rooms as a footstool or accent piece
Bedrooms for discreet storage and seating
Dressing areas or walk-in wardrobes
Small flats and compact interiors
Product Information
Specification
Details
Product Type
Upholstered Storage Ottoman
Available Colours
Grey Velvet, Black Velvet, Green Velvet
Material
Velvet Fabric, Foam Padding, Engineered Wood, Metal Ring
Colour tones may vary slightly due to lighting conditions and screen settings. Measurements are approximate and may vary marginally due to manufacturing tolerances.
FAQ
Q: Does this ottoman provide real storage space? A: Yes, it features a hidden internal storage compartment beneath the cushioned lid.
Q: Is the velvet fabric suitable for everyday use? A: The velvet upholstery is designed for regular household use and offers a soft, durable finish.
Q: Can this be used as extra seating? A: Yes, the ottoman can be used as an occasional seat or footstool.
Q: Does it require assembly? A: Only minimal assembly is required, with instructions included.
Q: Where is this ottoman best placed? A: It works well in living rooms, bedrooms, dressing areas, and small spaces.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
I found that the directions are a little confusing particularly around the door rail that the door slides on. The rail has no indications or holes as where to screw in. The screws locate in a recess that is a little unclear as the illustrations are very small. I still don’t know how the pad lock mechanism works. Just a small arm on the frame that fits through a hole on the door handle. Seems straight forward, but the hole on the arm will allow you to partially open the door. I must be missing something, but no explanations. The shed is ok though. I cut the fingers off the gloves provided, as impossible to handle the small screws with gloves on, and you need the gloves. Very sharp edges . Not too unhappy. Just took me a long time.
