Really well packed . Item feels solid. Existing lamp felt flimsy. This lamp was expensive but worth every penny .
Absolutely beautiful, very silent fan,
Totally happy with the product
Bought this fire for my Dad’s house.
I was kept updated with the delivery , delivered really quickly., well packaged. Good looking fire, plenty of colours to choose from for the flames. Easy to fit. Thank You.
Sent the wrong item
It is very difficult and expensive to return items. I made a mistake and ordered wrong size of fireplace, after many emails - most of which arrived in the middle of the night they said they would take it back and charged me £54 for the pick up even though I was ordering a smaller fire from them - the replacement has still not arrived. Communication is slow and returning super expensive which they do not make clear - would purchase elsewhere and would not use this company again so please be aware.
Dear Caroline,
Thank you for your feedback, and we're very sorry to hear about your experience.
We understand your concerns, and we truly regret any inconvenience caused. Please kindly note that the £54 collection fee was charged by the courier based on the large size and weight of the 100-inch fireplace. This fee goes directly to the courier company, and we do not profit from it.
Regarding the replacement item, it has already been dispatched and is currently in transit. The standard delivery timeframe is 3–7 working days, and your order is still within this expected window. We will follow up with the courier to help expedite the delivery.
We appreciate your feedback and will continue to improve our service and communication. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best Regards,
Living and Home