About Us
Q1: Do you own all the products in your store?
A1: No, not only do we sell products from our own brand L&H, but we have also brought in a number of brands such as Smallbee UK, Lightsin UK, and Cottonfy UK. We are continually partnering with more brands in the hope that we can help you access more high-quality products for your home through the LE store. In the 6 years since our brand was established, over 90,000 households have purchased and used our products. Our extensive product line has become a one-stop store for many of our customers for home products.
Q2: What is your relationship with the other brands that appear in your store? Who protects our shopping rights?
A2: Since our inception, we have always placed great emphasis on the shopping experience of our customers and have been actively involved in charitable and community welfare activities to give back to the community, striving to be a worry-free shopping option for our customers. We are aware of some of the household brands that have become popular with our customers in recent years and have extended an invitation to them to join the L&H Home Store. Smallbee UK, Lightsin UK, and Cottonfy UK are now in the L&H Store, with full assurance that customers will benefit from L&H's standard shopping terms. We understand the concerns of our customers and offer a consistent standard of after-sales policies to protect your shopping rights, whether it's our own brand products or those of our partner brands sold in our store.
Q3: Why should I buy other brands from your store?
A3: We have an excellent reputation in the industry, and our products are available on many online home furnishing platforms and are rapidly entering offline superstores such as B&Q. We strictly select our brands and products to ensure that all of our offerings are of the highest quality and are professionally controlled. We also provide a high level of customer service and product delivery standards. In addition, you can check our website for ongoing promotions and find a one-stop store for all your home shopping needs.
Payment
Q1: What methods can I use to pay for my order?
A1: You can complete your order using a variety of payment methods, including credit card, debit card, PayPal, Shop Pay, Google Pay, and the installment option Klarna Payment. We are committed to providing you with the most convenient payment options.
Q2: How do I use a coupon or promo code?
A2: Enter your coupon or promo code on the checkout page, and the system will automatically calculate the discount amount. Please note that some coupons or promo codes may have conditions of use or expiry dates..
Shipping
Q1: What logistics will my products be delivered by?
A1: Our products will be delivered by UPS, Yodel, Parcel Force, DPD, FedEx, DHL, and other major UK carriers. Our professional warehouse staff will take good care of your order and ensure that it is packed to our exacting standards. Your products are carefully inspected and properly packed before dispatch. We ship to thousands of UK customers every day, demonstrating our commitment to being the UK's leading online retail company.
Q2：When do I need to pay extra for delivery? How much is the additional payment?
A2：There is an additional delivery surcharge if you are located in one of the following areas:
Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and the following postcode areas are subject to an additional delivery surcharge: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50).
* Please note that Jersey and the following postcode areas are not supported for delivery:JE.
Remote area delivery charges are based on product condition, delivery address and delivery method. Please contact us prior to ordering or we will send you information on surcharges after you have ordered and we will email you with the exact cost.
Q3：How can I check the delivery status of my order?
A3：You can check the tracking number of your order by logging into your account on the "My Orders" page. Once your parcel has been dispatched, the tracking number will be uploaded to our store's website.
Returns Policy
Q1：What is the return policy like?
A1：At Living and Home, we want you to be satisfied with your purchase. Therefore, we offer a 30-day return policy on all products.If the item is faulty or you have received an incorrect item, we will not charge you for the return costs (we require proof for faulty or incorrect items, e.g., photos or videos).If the item is not faulty but you still intend to return it, you will need to pay a restocking fee. The return cost depends on the value of your item.
|
Product(s) Total Value |
Return Cost |
|
£0 – £74.99 |
£40* |
|
£75 - £149.99 |
£50* |
|
£150 or more |
£60* or more |
* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £15
* a return fee will still be charged if the carrier collection is missed
To return please email enquiries@livingandhome.co.uk
Q2：Do I need to pay if I am not satisfied with the goods I receive and am ready to return them?
A2：If you have received the item and change your mind or cancel the order after delivery, you will need to pay the return costs.The return cost is dependent on your item value(s).
|
Product(s) Total Value |
Return Cost |
|
£0 – £74.99 |
£40* |
|
£75 - £149.99 |
£50* |
|
£150 or more |
£60* or more |
* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £15
* a return fee will still be charged if the carrier collection is missed
To return please email enquiries@livingandhome.co.uk
Refunds (if applicable)
Q1：If I have returned the goods, when will my fee be refunded?
A1：Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
Q2：Can I change my existing order?
A2：Unfortunately, you cannot make any changes to the products once the order has been submitted. However, you can contact us in time to change the delivery address or contact details for your products by emailing us at enquiries@livingandhome.co.uk before your order is dispatched. If the order has already been dispatched, we will not be able to change the relevant logistical information.
Customer Service
Q1：How do I contact customer service?
A1：You can contact us through our website message, customer service email. Email: enquiries@livingandhome.co.uk Our customer service team will reply your enquiry as soon as possible.
Q2：What are the customer service hours?
A2：Our customer service team is available from Monday to Friday, from 9.30am to 5pm. Please note that there may be a delay in responding to enquiries during holidays and Bank Holidays.
Q3：Other questions not covered in the FAQ?
A3：If you don't find the answer in the FAQ, please feel free to contact our customer service team and we will be happy to answer your questions.
Privacy and Security
Q1：How is my personal information secured?
A1：We use advanced encryption technology and strict data protection measures to ensure the security of your personal and payment information.
Q2：Privacy policy and data protection measures?
A2：Our Privacy Policy details how we collect, use and protect your personal information and you can view the full Privacy Policy by following the link at the bottom of the website.
Q3：How do I change my account password and personal information?
A3：You can change your password and update your personal information by logging into your account and going to the "Personal Centre" page. If you have any questions, please contact our customer service team.