This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Designed for classic and modern UK home decor, this chenille accent chair blends European-inspired design with cozy comfort, featuring black curved rubber wood legs and full nailhead trim around the armrests for a timeless luxurious touch. Upholstered in soft, durable chenille fabric and filled with graded high-density sponge, the backrest with 6 textured lines adds unique design detail. With detachable backrest, seat cushion and legs for easy assembly and shipping, it’s built with a reinforced multi-layer wood frame and fully compliant with UK safety standards, making it a perfect stylish accent for living rooms, bedrooms or reading corners.
Soft, skin-friendly chenille fabric in elegant solid colours; graded high-density sponge filling with D28 sponge for the seat and D24 sponge for the backrest, providing supportive and cozy seating for long hours of relaxation; cool cloth lining on the underside boosts structural durability and wear resistance.
European Curved Legs & Exquisite Decor Details
18cm black European curved rubber wood legs for a classic and elegant look, ensuring stable support and floor protection; full nailhead trim around the armrests adds a retro luxurious touch; 6 textured lines on the backrest create a three-dimensional visual effect, making the chair a decorative focal point.
Detachable Design & Easy Assembly
Backrest, seat cushion and legs are fully detachable for convenient compact shipping and storage; simple assembly with all necessary tools and detailed instructions included; the detachable design also makes it easy to clean every corner of the chair and move it between rooms.
UK Safety Compliant & Secure Single-Pack Shipping
Equipped with a hanging fire-retardant label, sewn-in legal compliance tag on the base cloth and side-stitched brand logo, fully meeting UK furniture safety regulations; shipped in one compact box (1pc/box) for hassle-free delivery; wrapped in non-woven bag + plastic bag for double protection during transit to prevent scratches and damage.
Product Information
Feature
Details
Product Dimensions (L×W×H)
76 × 76 × 90 CM
Package Dimensions (L×W×H)
65 × 77 × 52 CM
Product Gross Weight
19 KG
Core Material
Chenille Fabric D28 High-Density Sponge (Seat) D24 High-Density Sponge (Backrest) New Multi-Layer Wood Frame Black European Curved Rubber Wood Legs Cool Cloth Underside
Special Features
Full Nailhead Trim on Armrests 6 Textured Lines on Backrest Detachable Backrest/Seat Cushion/Legs European Curved Solid Wood Legs Fire-Retardant Label & Compliance Tag
Package Method
1 Box / Chair, Wrapped in Non-Woven Bag + Plastic Bag
FAQ
Q: How should I clean the chenille fabric and nailhead trim?
A: Spot clean the chenille fabric with a mild detergent and soft damp cloth; wipe the nailhead trim with a dry soft cloth to remove dust and prevent rust, avoid using water or cleaning agents on the metal nails.
Q: Are the curved legs sturdy enough for daily use?
A: Yes, the legs are made of high-quality black rubber wood with a European curved design, which not only has an elegant appearance but also provides stable and durable support for daily use.
Q: How long does it take to assemble the chair?
A: Assembly is very simple—just attach the detachable legs, backrest and seat cushion with the included tools. Most users can finish the assembly in 10–15 minutes.
Q: What is the weight capacity of this accent chair?
A: The reinforced multi-layer wood frame and solid rubber wood legs support a maximum weight of 150kg, suitable for a single adult for reading, relaxing or watching TV.
Q: Can the chair fit in small spaces like a bedroom or reading nook?
A: Yes, the compact 76×76×90 CM size makes it perfect for small living spaces, bedrooms, reading nooks or even home offices, adding a stylish touch without taking up too much space.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
