This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Designed for compact UK living spaces, this chenille single sofa with ottoman is a perfect blend of style and practicality, ideal for living rooms, reading nooks or home offices. Upholstered in soft, durable chenille fabric and filled with high-density D2 sponge, it features fully detachable construction and black adjustable foot nails for stable placement on all floor types. With compressed seat and back cushions for efficient shipping, a reinforced new multi-layer wood frame, and full compliance with UK safety standards, this space-saving set is easy to assemble and store, bringing cozy comfort to every corner of your UK home.
Key Features
Luxury Chenille & Plush High-Density Comfort – Sink into soft, wear-resistant UK-friendly chenille fabric, paired with high-density D2 sponge filling for long-lasting supportive comfort. Compressed seat and back cushions expand quickly to full fluffiness, no tedious waiting for your cozy spot.
Space-Saving Design with Matching Ottoman – Compact 76×75×80CM size fits perfectly in small UK living rooms, reading nooks or home offices; the matching ottoman adds extra footrest comfort or a handy extra seat – maximum comfort, minimal floor space.
Fully Detachable & Easy to Assemble – Full knock-down construction makes shipping and storage a breeze, perfect for UK homes with limited space. Simple assembly with clear instructions, no professional tools needed – have your sofa ready in minutes.
Stable & Floor-Protecting Adjustable Feet – Black adjustable foot nails provide wobble-free support on carpet, wood or tile floors, and the anti-scratch design protects your UK home’s flooring from damage. Effortlessly level the sofa for perfect stability, no matter the surface.
UK Safety Compliant & Durable Craftsmanship – Fully meets UK furniture safety standards with fire-retardant label, legal compliance tag and brand logo; reinforced multi-layer wood frame and cool cloth underside boost long-term durability. Double non-woven + plastic wrapping ensures damage-free delivery to your UK door.
Product Information
Feature
Details
Product Dimensions (L×W×H)
76 × 75 × 86 CM (Sofa + Ottoman)
Package Dimensions (L×W×H)
76 × 63 × 56 CM
Product Gross Weight
23 KG
Core Material
Chenille Fabric D2 High-Density Sponge New Multi-Layer Wood Frame Black Adjustable Foot Nails Cool Cloth Underside
Cushion Configuration
Compressed Seat Cushion + Compressed Back Cushion
Special Features
Fully Detachable Construction Matching Ottoman Included Black Adjustable Foot Nails Compressed Cushions Fire-Retardant Label & Compliance Tag
Package Method
1 Box / Set, Wrapped in Non-Woven Bag + Plastic Bag
FAQ
Q: How long do the compressed seat and back cushions take to expand fully?
A: The compressed seat and back cushions will expand to their full, fluffy shape within 24-48 hours after unboxing. Gently patting and fluffing them by hand can speed up the process for instant comfort.
Q: Is the sofa fully detachable, and how easy is it to assemble?
A: Yes, the sofa features full knock-down construction for easy shipping and storage. Assembly is super simple with the included instructions, no professional tools required – most people can finish it in 10-15 minutes.
Q: How do the adjustable foot nails work?
A: The black adjustable foot nails can be twisted up or down to level the sofa on uneven floors, providing stable, wobble-free seating. They also have an anti-scratch design to protect your flooring from damage.
Q: Is this sofa set suitable for small UK living spaces?
A: Absolutely! The compact 76×75×80CM size is specially designed for small living rooms, reading nooks, home offices or even bedrooms in the UK – it adds cozy comfort without taking up too much floor space.
Q: How should I clean the chenille fabric of the sofa and ottoman?
A: Spot clean with a mild detergent and a soft damp cloth. Gently blot spills instead of rubbing hard, and avoid using harsh chemicals, bleach or machine washing to keep the fabric's soft texture and original colour.
Q: Does the set come with all the parts needed for assembly?
A: Yes, the set includes all hardware and parts required for assembly, along with a clear instruction manual. You won’t need any extra tools to put your sofa and ottoman together.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
