This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
The Cottonfy Heritage Plaid Skirted Sofa with Concealed Storage Drawers blends traditional British craftsmanship with everyday practicality. Featuring a soft plaid upholstery, elegant pleated skirt, and two hidden drawers discreetly tucked beneath, it offers both beauty and function in one refined design. Perfect for cosy living rooms or countryside homes, this plaid sofa provides generous comfort while keeping your space effortlessly tidy. A true Cottonfy classic — where timeless style meets thoughtful living.
Key Features
Heritage Plaid Design – A classic British check pattern that adds warmth and elegance to any interior, perfect for countryside or traditional homes.
Skirted Base Detailing – Refined pleated skirt gives the sofa a tailored, graceful silhouette that never goes out of style.
Concealed Storage Drawers – Two hidden drawers beneath the seat provide practical storage for blankets, magazines or living room essentials.
Premium Fabric Options – Available in cotton-linen, velvet, or matte textures for a personalised touch of comfort and luxury.
Soft Removable Cushions – Comfortable seat and back cushions designed for easy cleaning and lasting support.
Solid Craftsmanship – Built with a sturdy wooden frame to ensure stability and long-term durability for everyday use.
Specifications:
Feature
Details
Size Options
- 180CM: 180cm L×97cm W×99cm H - 226CM: 226cm L×97cm W×99cm H
Seat Dimensions
50cm H×64cm W
Legs
5cm H
Material
Larch Wood
Fabric
Chenille
Filler
Sponge
Scratch Resistant
No
Stain Resistant
No
Water Resistant
No
Detachable & Washable
No
Package Content
1 × Sofa
Package Quantity
1
Packaging Dimensions
180CM: 185 L*105 W*95 H CM 226CM: 230 L*105 W*85 H CM
Note：
Please feel free to contact us if you want custom size or colour.
Q1: What type of wood is used in the Cottonfy Heritage Plaid Skirted Sofa? This sofa is built with a durable solid wood frame, ensuring lasting stability and strength. The structure is designed to support everyday use while maintaining its elegant British charm.
Q2: How many storage drawers does the sofa include, and what can they hold? The Heritage Plaid Skirted Sofa features two concealed drawers neatly hidden beneath the skirted base. They provide practical storage for items such as blankets, books, or small household essentials — keeping your living space organised and clutter-free.
Q3: What upholstery options are available for this model? You can choose from cotton-linen, velvet, or matte fabric finishes, allowing you to tailor the texture and look to suit your interior style. Each material is soft to the touch, durable, and adds a distinct character to the sofa.
Q4: Are the seat and back cushions removable or washable? Yes, the soft upholstery covers on the seat and back cushions are removable, making it easier to maintain cleanliness and freshness. However, the main frame fabric is fixed and not detachable.
Q5: Does the sofa come fully assembled? Yes, the Cottonfy Heritage Plaid Skirted Sofa arrives fully assembled and ready to use, so you can enjoy its comfort and beauty straight away without any setup required.
Q6: What are the size options for this sofa? This sofa is available in two sizes to suit different living spaces — a 2-seater and a 3-seater option. Both maintain the same classic plaid design and skirted style for a cohesive look.
Q7: How tall are the sofa legs hidden under the skirt? The hidden legs measure approximately 5cm in height, offering a stable base while preserving the clean, flowing lines of the skirted design.
Q8: Is the fabric resistant to stains or scratches? The sofa is not specifically treated for stain or scratch resistance, but all fabric options are of high quality and easy to maintain with regular care and spot cleaning.
Q9: Is the plaid design available in other colour variations? Yes, the Heritage Plaid collection offers a variety of colour tones, from warm honey and cream to gentle sage and grey — allowing you to match your sofa beautifully with your home décor.
Q10: What is included in the package upon delivery? Each order includes 1 × fully assembled sofa with removable cushions and concealed drawers, securely packed and ready for placement in your home.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
