This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Upgrade to a sleek media wall designed for modern British homes—our customisable Aluminium Profile Media Wall seamlessly integrates your TV and electric fireplace, creating a stylish, space-saving focal point perfect for living room media wall designs, open-plan layouts, and flats. Achieve a high-end look without the custom price tag, and explore endless media wall ideas with a solution that adapts to your TV and media wall fireplace for both form and function.
🌟 Key Features & Benefits:
🛠️ Fully Customisable Sizes Tailor your media wall with fireplace to any TV or electric fire dimensions. No need for expensive carpentry—get a perfect fit every time.
🌿 Eco-Friendly & Durable Made from robust, recyclable aluminium. Resists warping and lasts longer than MDF or wood—ideal for family life and built to last.
✅ Customisable Total Height The frame stands at 220cm (86.6 inches), but you have the freedom to extend it. Easily add plasterboard or other materials to the top to perfectly match your ceiling height and achieve a seamless, built-in look.
📏 Flexible TV Section Height Choose from three optimal heights (65cm, 72cm, 84cm) to perfectly frame TVs ranging from 50” to 65”. Whether you prefer a cinematic eye-level view or a modern low-profile look, we’ve got you covered.
📦 Quick DIY Assembly Build your dream media wall in just 2–3 hours with basic tools. Save hundreds on installation costs.
🔥 Fireplace & TV Integration Create a seamless media wall fireplace setup. Pair with our electric fires (sold separately) for a cosy, integrated look.
🏡 Perfect for Any Space
Small living rooms: Maximise space with a streamlined unit.
Rental homes: Dismantle and take your media wall with you when you move.
Family-friendly: Keep cables and devices tidy and out of sight.
🚚 Free & Fast UK Delivery Shipped from our local warehouse—get your media wall quickly without extra costs.
✅ Why Choose Our Media Wall?
✅ Budget-friendly alternative to built-in units
✅ Compatible with most electric fireplaces and TVs
A: The aluminum profile media wall frame includes all structural aluminium profiles and necessary connectors. It does NOT include installation tools (like hex keys), nor does it include any finishing panels (e.g., plasterboard, paint, or cladding).
Q2: What are the available size options?
A:
Overall Height: Fixed at 220cm.
Overall Width: Fixed at 210cm.
Frame Depth: Choose 30cm or 40cm.
TV Bay Height: Choose 65cm, 72cm, or 84cm to suit your TV.
Fireplace Bay Height: Select the size that matches your electric fireplace model.
Post Adjustment: The TV section can be height-adjusted after installation, and the side posts can be moved left or right for precise positioning.
Profile Size: Each aluminium profile is 30mm × 30mm.
Q3: What TVs and fireplaces fit?
A:
TVs: Designed for 50‑55‑65 inch models (max. 65″). Not suitable for 75″+
Fireplaces: Designed for built‑in/recessed electric fireplaces. We offer a range of compatible fireplaces – please see our product range for matched models. Not suitable for 3‑sided or freestanding fireplaces.
Q4: How is it fixed to my wall?
A: The frame can be securely fixed to brick/block walls or timber/steel stud walls. When fixing to stud walls, ensure screws go directly into the wall studs or noggins.
Q5: Can I shorten the frame for a low ceiling?
A: Yes. If your ceiling is lower than 220cm, you can carefully cut the aluminium profiles to reduce the overall height. Ensure the remaining TV and fireplace bays are still large enough for your units.
Q6: What if my ceiling is higher than the frame?
A: We recommend installing the frame from the floor upwards to ensure proper support, especially for the fireplace. If your ceiling is higher (e.g., up to 240cm), simply install the full 220cm frame as normal. The remaining vertical gap above the frame can then be closed by fixing plasterboard to a horizontal timber batten attached to the ceiling.
Q7: Can I create a recess for a soundbar?
A: Yes. You can create a niche for a soundbar between the TV and fireplace bays by cutting the plasterboard during installation. See our installation video for guidance.
Q8: What is used to finish the surface?
A: The frame is designed to be clad with standard plasterboard, which is then skimmed, sanded, and painted for a seamless, built‑in look.
Q9: Can I lengthen the frame or add shelves?
A: No. The system is not designed for structural extension or the integration of custom shelves or cabinets.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Asking me to review something that still hasn’t turned up some 14days later…
Asking me to review something that still hasn’t turned up some 14days later…. contact has been limited and there seems no urgency to get another sent out as the original one has been lost.
This is just perfect in our eco home. We don’t need actual warmth (although there is a setting which allows for it) but the flames on the logs are so realistic- absolutely perfect for our modern front room.
I have tried to contact you on numerous occasions as the fire has came damaged
I have tried to contact you on numerous occasions as the fire has came damaged . It was meanto be fitted and finished before Christmas and becase of the damage i have a customer that has been left with a gaping hole in the wall until we can get a different fire for her .
Dear Martyn Carroll,
We’re very sorry to hear about this experience and the inconvenience it has caused, especially with the installation planned before Christmas.
We have checked our records carefully but unfortunately cannot find any previous emails or messages from you. It’s possible that your message may not have reached us.
Please rest assured that we do take damaged items very seriously. We will reach out to you directly and will prioritise resolving this issue as quickly as possible, including arranging a suitable solution for the damaged fire.
We sincerely apologise for the disruption caused and appreciate your patience while we work to put this right.
