This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Designed as a stylish focal point for UK homes, this floral fabric accent chair features a classic tufted backrest with five pull points and a sturdy solid wood frame for timeless charm and lasting stability. Upholstered in unique floral fabric and filled with graded high-density sponge, it comes with 18cm black rubber wood legs with adjustable foot nails for floor protection and level placement. With a triangular patch assembly design and detachable backrest, armrests and legs, it is easy to assemble and move, perfect for living rooms, bedrooms or reading nooks. Fully compliant with UK safety standards, it is a versatile and eye-catching addition to any decor style.
Key Features
Unique Floral Fabric & Graded Plush Cushioning
Eye-catching floral fabric with a soft touch for a distinctive decorative effect; graded high-density sponge filling with D28 sponge for seat cushions and D24 sponge for backrests, delivering supportive and cozy seating comfort; cool cloth lining on the underside enhances structural durability and longevity.
Stylish Tufted Design & Sturdy Solid Wood Legs
Five pull points on the backrest create an elegant tufted look that adds a classic touch to the chair; 18cm black rubber wood legs with adjustable foot nails ensure stable placement on all floor types and protect floors from scratches; triangular patch assembly boosts frame stability.
Detachable Parts & Easy Assembly
Backrest, armrests and legs are fully detachable for convenient shipping and storage; simple triangular patch assembly design with all necessary tools and instructions included; easy to move and rearrange to suit different living spaces.
UK Safety Compliant & Secure Packaging
Equipped with a hanging fire-retardant label, sewn-in legal compliance tag on the base cloth and side-stitched brand logo, fully meeting UK furniture safety regulations; shipped in a single compact box, wrapped in non-woven bag + plastic bag for double protection during transit; 1pc/box packaging for hassle-free delivery.
Product Information
Feature
Details
Product Dimensions (L×W×H)
75 × 78 × 92 CM
Package Dimensions (L×W×H)
80 × 66 × 51 CM
Product Gross Weight
19.1 KG
Core Material
Floral Fabric D28 High-Density Sponge (Seat) D24 High-Density Sponge (Backrest) New Multi-Layer Wood Frame 18cm Black Rubber Wood Legs with Adjustable Foot Nails Cool Cloth Underside
Special Features
5-Tufted Backrest Pull Points Detachable Backrest/Armrests/Legs Triangular Patch Assembly Adjustable Foot Nails Fire-Retardant Label & Compliance Tag
Package Method
1 Box / Chair, Wrapped in Non-Woven Bag + Plastic Bag
Instruction Manual
Download
FAQ
Q: Is the floral fabric easy to clean?
A: Yes, the floral fabric is spot-cleanable—simply wipe spills and stains with a mild detergent and a soft damp cloth. Avoid harsh chemicals or machine washing to preserve the fabric's pattern and texture.
Q: How do the adjustable foot nails work?
A: The adjustable foot nails on the rubber wood legs can be twisted up or down to level the chair on uneven floors, ensuring stable placement and preventing scratches on wooden, tile or carpeted surfaces.
Q: How long does assembly take?
A: Assembly is quick and easy with the triangular patch design. Just attach the detachable backrest, armrests and legs using the included tools. Most users can finish assembly in 10–15 minutes.
Q: What is the weight capacity of this accent chair?
A: The reinforced multi-layer wood frame and solid rubber wood legs support a maximum weight of 150kg, suitable for a single adult for daily use, reading or relaxing.
Q: Can the chair be easily moved between rooms?
A: Yes, the detachable design and compact size make it lightweight and easy to move. You can also disassemble the backrest, armrests and legs for even easier transport if needed.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
