This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Embrace the warmth and beauty of natural materials with this handwoven rattan pendant light. Featuring a delicate, organic woven design, this pendant light adds earthy elegance to bohemian, Scandinavian, and modern rustic interiors. The woven structure allows light to filter through beautifully, casting soft, intricate shadows for a cozy and inviting ambiance. With an adjustable hanging length, it is perfect for dining areas, living rooms, bedrooms, or even commercial spaces like cafes and boutique stores.
Features:
Handwoven Craftsmanship: Made from bamboo and rattan, this lamp showcases the beauty of natural textures and artisanal weaving.
Soft, Warm Lighting: Designed for an E27 bulb, it provides a 2700K warm glow, ideal for relaxing and comfortable atmospheres.
Adjustable Hanging Length: The 120cm suspension wire can be adjusted between 50cm to 100cm, adapting to different ceiling heights.
Versatile Home D¨¦cor: Suitable for dining rooms, bedrooms, living rooms, and cozy corners, complementing various interior styles.
Easy to Install: Comes with all necessary fittings for quick and hassle-free installation.
A Cozy and Versatile Lighting Solution
Bring a touch of natural elegance to your space with this handwoven rattan pendant light. Whether used as a statement piece in the dining room, a cozy bedroom light, or an inviting addition to a cafe or boutique, its bohemian charm and warm glow make it a perfect fit for various interior styles, including Scandinavian, rustic, and coastal themes. The adjustable hanging length allows for flexible installation, making it ideal for both high and low ceilings.
Warm and Inviting Glow
Designed to hold an E27 bulb, this pendant light emits a soft 2700K warm light, creating a relaxed and welcoming ambiance. The woven pattern allows light to filter through, casting elegant shadows across the room, enhancing the atmosphere for intimate dinners, cozy reading nooks, or a tranquil living space. With its downward-directed lighting, it provides focused illumination while still offering a gentle and soothing glow to elevate your home is ambiance.
Handwoven Beauty with Natural Materials
Crafted from durable bamboo and rattan, this pendant light showcases the organic beauty of handwoven craftsmanship. The woven shade features an airy and intricate structure, allowing for natural light diffusion while maintaining a lightweight yet sturdy frame. Its neutral, natural color blends effortlessly with earthy, minimalist, and warm-toned interiors, adding a layer of texture and warmth to your home decor.
3 days past warranty was up and completely stopped working, very expensive ornament. Terrible customer service, told warranty starts from purchase date and not delivery date. Do not buy, look in WAYFAIR Much better quality products.
After checking my records I didn’t receive product until early November which means it is under warranty but unfortunately their policy is from purchase date. So your warranty starts from purchase date even though you don’t have the product, shocking.
13 months after buying it completely stopped working.
Dear Andrew Warry,
We’re sorry to hear that the item has stopped working after 13 months. Although it’s now outside the warranty period, please send us a short video showing the issue, and we’ll check what assistance we can offer to help you.
