This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Add natural texture and a soft warm glow to your home with this handwoven rattan ceiling light. Designed in a wide flying saucer shape, it creates a relaxed focal point above a dining table, kitchen island, bedroom, hallway or cosy commercial space.
Available in 60cm, 80cm, 100cm and 120cm, this hardwired ceiling light suits both compact UK homes and larger open-plan interiors. The black ceiling plate, black cable and black chain add a clean modern contrast to the natural woven shade.
A free replaceable E27 3W LED bulb is included. The bulb gives a warm 3000K glow for ambient lighting and is not dimmable. With an IP20 rating, this light is suitable for indoor dry areas and is not recommended for bathrooms, outdoor areas or damp spaces.
Artistry Rooted in Nature
Our journey begins with nature’s finest vines, carefully selected after 3 to 5 years of growth. This ensures the perfect maturity for exceptional durability and natural flexibility.
Eco-Conscious by Design: Rattan is a remarkable, naturally renewable resource that regrows rapidly after harvesting. At the end of its long and beautiful life, it is fully biodegradable, making it a kind choice for the planet.
The Artisan’s Touch: Moving away from mass production, each lamp is intricately hand-woven by skilled artisans. This dedicated craftsmanship ensures that every piece possesses a unique character and an elegant finish that only a handmade product can offer.
Natural Weave, Lasting Warmth
Each shade ishandwoven from natural rattan, giving the ceiling light its relaxed texture and organic character. The wideflying saucer shapefeels sculptural without looking heavy, making it easy to style in modern, boho, coastal or Japandi-inspired rooms. Slight variations in weave and colour are part of the charm of ahandmade natural material.
Right Size, Right Room
Choose60cmfor bedrooms, hallways and cosy dining corners with standard UK ceilings. The80cmsize suits most dining rooms, kitchen islands and family living spaces. For open-plan kitchen-diners, larger tables or commercial interiors,100cmand120cmcreate a stronger statement and work best where the room has more visual space.
The Heart of a Cosy Home
Soothing "Halo" Effect: The intricate weave diffuses light into a soft, feathered halo across your ceiling. It eliminates harsh glare, creating a gentle atmosphere perfect for evening reading or relaxed dinners.
Ready to Shine: Each lamp includes a complimentary 3000K E27 LED bulb. Experience a warm, energy-efficient glow straight out of the box—no extra shopping required.
Stress-Free Setup
No Assembly Needed: The rattan shade arrives fully handcrafted and ready to hang. Simply unbox—no complex parts to put together.
UK Standard Ready: Comes with a sleek black ceiling plate for a straightforward hardwired connection. Fully UKCA & CE compliant, ensuring total peace of mind and safety.
Features：
Handwoven Rattan Shade: Natural woven texture brings warmth, depth and an artisan feel to dining rooms, kitchen islands and relaxed living spaces.
Flying Saucer Statement Shape: A wide sculptural silhouette that works beautifully as a centrepiece in home or commercial interiors.
Four Size Options: Choose from 60cm, 80cm, 100cm or 120cm to suit bedrooms, hallways, dining areas, open-plan kitchens, cafés or hospitality spaces.
Warm 3000K Light: Includes one free replaceable E27 3W LED bulb for a soft warm glow. Brightness is not adjustable.
Specification
Material
Rattan
Light Source Type
LED
Bulb Base
E27
Bulb Included
Yes
Light Source Colour
Warm Light
Colour Temperature
3000K
Dimmable
No
Voltage
220V-240V
Illumination Area
10㎡-15㎡
Warranty
1-Year
Package Content
1×Ceiling Light
Warranty
1-Year
Package Content
1×Ceiling Light
There may be an error of 1-3cm of the size due to manual measurement.
Q: Is this a ceiling light or a pendant light? A: This product is a hardwired rattan ceiling light with a black ceiling plate, black cable and black chain. It is designed to be fixed to the ceiling.
Q: Which size should I choose? A: Choose 60cm for bedrooms, hallways or small dining corners; 80cm for standard dining rooms and kitchen islands; 100cm for larger dining tables and open-plan kitchen-diners; and 120cm for spacious rooms, higher ceilings, cafés or hospitality spaces.
Q: Is a bulb included? A: Yes, one free standard E27 3W LED bulb is included.
Q: Can the bulb be replaced? A: Yes, the included E27 bulb is replaceable. You can change it for another compatible E27 bulb when needed.
Q: What colour is the light? A: The included bulb gives a warm 3000K glow, ideal for soft ambient lighting in dining rooms, bedrooms and relaxed living spaces.
Q: Is this light dimmable? A: No, this ceiling light does not support brightness adjustment.
Q: Does it need an electrician? A: Yes, this is a hardwired ceiling light. We recommend installation by a qualified electrician.
Q: Can it be used in a bathroom or damp area? A: No. This light is IP20 rated and suitable for indoor dry areas only. It is not recommended for bathrooms, outdoor areas or damp spaces.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Instructions don’t match the item. Says dimmable, it isn’t
This took two of us four hours to fit. The instructions don’t match the actual item which required a lot of thought and effort to try and make it work. Meant it was assembled and reassembled several times as steps didn’t work as per the instructions.
Finally, it says it’s dimmable with different colour temperatures, it isn’t. It has one brightness and one colour temperature.
