This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This handcrafted natural rattan pendant light seamlessly blends the rustic beauty of nature with Scandinavian minimalist design. Crafted from high-quality natural rattan, each piece is a unique work of art, showcasing the warmth and texture of natural materials.
Sustainable Material & Traditional Weaving
Our rattan begins with vines carefully selected after 3-5 years of growth - the perfect maturity for durability and flexibility. This remarkable material is naturally renewable, regrowing rapidly after harvesting, and is fully biodegradable at the end of its long life.
The transformation from raw vine to weaving-ready strand is a meticulous process: each vine undergoes natural air-drying, steam treatment for6-8 hours to enhance pliability, and careful stripping and smoothing. Skilled artisans then employ heritage weaving techniques, spending over 15 hours creating the intricate double-layer structure that makes each piece both beautiful and enduring.
Cultural Heritage in Every Weave
Rattan weaving is recognized as Chinese intangible cultural heritage. Our craftspeople practice techniques preserved through centuries of mastery. This ancient art form represents more than manufacturing - it's cultural preservation. Each light embodies the patience and precision of true craftsmanship. You're not just decorating your space; you're becoming part of a living tradition.
Honest Value, Not Just Low Price
Some bamboo pendants cost less. Many of them cut corners on materials and craftsmanship. We don't. You get what you pay for — and here, you get something worth keeping.
A Delivery You Can Trust, A Brand You Can Believe In
We've all experienced the disappointment of damaged deliveries. That's why each light comes secured in a robust, double-walled box with reinforced corner guards. We ensure your lamp arrives perfect - saving you the hassle of returns and upholding our commitment to doing things properly.
"Our prices will never be the very cheapest, but we will always be the most affordable source for products that are built to last and made with integrity. "
Our brand was born from a simple frustration: seeing consumers being sold short with products that use flimsy materials and poor craftsmanship, yet are marketed as "premium" or "natural."We are here for those who appreciate the difference, who want to buy once and buy well. This light embodies that very promise.
Feature:
Flat Oval Basket Shape: The unique flat oval basket shape adds a distinct aesthetic appeal, making it a standout piece in any room.
Eco-Friendly Materials: Made from sustainable natural rattan, this light fixture not only enhances your home but also contributes to environmental conservation.
Versatile Aesthetic: The neutral tones and organic texture of the rattan blend seamlessly with various interior styles, from rustic farmhouse to modern minimalist.
Durable and Lightweight: Despite its intricate design, the rattan structure is sturdy yet lightweight, making installation simple and secure.
Adjustable 120 cm Hanging Cord: The pendant light comes with a 120 cm adjustable hanging cord, allowing you to customize the height to suit your space perfectly.
Available in Two Sizes: Choose from two different sizes to fit your space: 50 cm and 60 cm in diameter.
Includes E27 Bulb: The light fixture comes with an E27 bulb, providing a warm and inviting glow right out of the box.
Specification
Dimensions
50cm Dia×28cm H
60cm Dia×33cm H
Material
Rattan
Hanging Wire
120cm (Adjustable)
Light Source Type
LED
Bulb Base
E27
Bulb Included
Yes
Light Source Colour
Warm Light
Colour Temperature
3000K
Dimmable
No
Voltage
220V-240V
Illumination Area
10㎡-15㎡
Warranty
1-Year
Package Content
1×Pendant Light
Note:There may be an error of 1-3cm of the size due to manual measurement.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Absolutely Love my ceiling shade. Beautifully crafted and a stunning feature.
Would purchase from this company again.
Many thanks
J
Jo
Was a bit nervous about ordering this on line but absolutely no need to be
Was a bit nervous about ordering this on line but absolutely no need to be. It is absolutely lovely, looks exactly like it does on the pictures and was delivered very quickly.
A lot of money for a very cheap looking light. Not good quality.
Hi Julie,
Thank you for your feedback. We’re sorry to hear that the light did not meet your expectations in terms of quality.
We will contact you via email shortly to better understand the issue and work with you to find a suitable solution. We appreciate the opportunity to make this right.
Beautiful. Dims off normal light switch x3 modes. Took me a while to realise that you have to switch on and off quickly to get the different modes. Thank goodness for AI as couldn't see this in instructions online and nothing came in the box. But all in all very impressed. Needed an electrician to put this up for me as looked very complicated.
Description:
