This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Bring warmth and natural beauty into your home with this flying saucer-shaped rattan pendant light. Crafted from eco-friendly rattan, it casts a soft, inviting glow that fills your space with comfort. Lightweight yet durable, it’s easy to install and comes in four sizes (60 cm, 80 cm, 100 cm, 120 cm). The included E27 bulb creates a cozy, peaceful atmosphere, making it the perfect addition to any living room, dining area, or bedroom.
Details：
Flying Saucer Design: The unique flying saucer-shaped LED pendant adds a modern touch, making it a standout statement lighting piece in any room.
Eco-Friendly Materials: Made from natural, sustainable rattan, this boho ceiling light not only enhances your home but also supports eco-conscious living.
Versatile Aesthetic: With neutral tones and organic texture, this Scandi-style rattan pendant blends seamlessly with rustic, farmhouse, and modern interiors.
Durable & Lightweight: Despite its intricate design, the woven rattan light fixture is sturdy yet lightweight, making installation simple and secure.
Available in Four Sizes: Choose from 60 cm, 80 cm, 100 cm, or 120 cm to suit different spaces—from compact apartments to open-plan living rooms.
Includes E27 LED Bulb: Comes ready to use with an energy-efficient LED light source, providing a warm, ambient glow straight out of the box.
Specification
Dimensions
60cm Dia×30cm H
80cm Dia×40cm H
100cm Dia×50cm H
120cm Dia×60cm H
Material
Rattan
Hanging Wire
\
Light Source Type
LED
Bulb Base
E27
Bulb Included
Yes
Light Source Colour
Warm Light
Colour Temperature
3000K
Dimmable
No
Voltage
220V-240V
Illumination Area
10㎡-15㎡
Warranty
1-Year
Package Content
1×Ceiling Light
There may be an error of 1-3cm of the size due to manual measurement.
FAQ
1.Does this pendant light include a bulb?
Yes, the light comes with a built-in LED E27 bulb, so you can enjoy warm ambient lighting right out of the box.
2.What sizes are available?
This pendant light is available in four sizes: 60cm, 80cm, 100cm, and 120cm, making it suitable for both compact dining areas and large open-plan living rooms.
3.Can the brightness be adjusted?
No, this pendant light does not support dimming. It provides a steady, warm glow that creates a cosy and relaxing atmosphere.
4.What rooms is this pendant light best suited for?
Its versatile design makes it ideal for dining rooms, kitchen islands, bedrooms, hallways, and even cosy cafés.
5.How long does UK delivery take?
We offer fast UK delivery within 3–7 working days. All orders come with free returns within 30 days for peace of mind.
6.How do I clean and maintain the rattan lampshade?
Simply use a soft cloth or feather duster to remove dust. Avoid harsh cleaners or soaking in water to preserve the natural rattan texture.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Service and delivery was quick
My son put it up in about 4 hrs
Service and delivery was quick
My son put it up in about 4 hrs , put i passed him the screws, he is a joiner so nifty with a screw driver, i neally didnt buy this due to the recuring feedback about how difficult assembly was , but my son said it was easy
It looks good , although he did build a base and had to realign adoor so it locked
Really good unit feels very sturdy and solid! Easy to put together only down fall was led lights don’t stick properly to under the unit! But other than this fantastic fire place makes it feel very warm and homely.
Can not give a review on my purchase because I have not received it yet after 14days
Can not give a review on my purchase because I have not received it yet after 14days, not very happy with the poor response regarding delivery, can only communicate via email l wonder why?
