This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Infuse your space with calm and craftsmanship through this handwoven bamboo rattan ceiling light. With its sleek flat shape and natural bamboo finish, it’s available as both a pendant light and a flush mount ceiling light, making it perfect for a range of interiors. Whether you’re styling a Japandi, boho, or modern minimalist space, its soft glow and artisan detail elevate your home with texture and warmth. Ideal for bedrooms, living rooms, kitchens, hallways, and reading corners.
Features:
2 Mounting Options Available as a pendant light or flush ceiling light for flexible installation.
Multiple Size Choices Comes in Ø40cm, 50cm, 60cm, and 80cm for both small and large rooms.
Natural Bamboo Finish The warm, earthy tones add an organic feel to any interior style.
Handwoven by Artisans Each piece is uniquely crafted with high-quality rattan weaving.
Soft Diffused Lighting The fine rattan filters light for a cozy, ambient glow in any room.
Versatile Room Use Great for living rooms, bedrooms, kitchens, hallways, reading corners, and more.
Safe & Durable Design Made with quality materials and a protected core for long-lasting performance.
Easy to Install Simple structure makes home installation quick and hassle-free.
Inspiration
Every light we make begins by reimagining what light should be. Our designers find inspiration in the elegant lines of nature. For a single detail, we might sketch dozens of versions and tweak countless prototypes—all to ensure our lights are not just beautiful, but truly useful. In the end, what reaches your home is more than just a lamp—it’s a piece of art that brings warmth to your space.
Sourcing Nature's Gift
We believe excellence starts with materials. Our team sources directly from Southeast Asian forests, selecting mature, fibrous rattan. Each strand carries our commitment to durability and natural beauty.
Hand-Finishing
Each rattan strand is hand-sanded by our artisans, transforming rough native vines into smooth, even strips. This is not just preparation, but an infusion of warmth and care, ensuring every part of the final product is pleasant to the touch.
The Artisan's Touch
This is where soul meets form. Master artisans with over two decades of experience weave rattan onto frames using inherited techniques. This irreplaceable handwork gives each piece its unique character.
The Glow Within
We pair low-heat high-CRI LEDs with handwoven shades, testing in labs to ensure each piece casts soft, layered illumination that creates perfect ambient lighting.
Our Promise
From tensile tests to stability checks, we implement 57 quality standards. Each piece is then packaged in sustainable materials, ensuring perfect delivery of our craftsmanship.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
