This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Note: If the colour isn’t as deep as in the picture, that’s normal. Rattan naturally deepens over time as it oxidizes.
Description:
The Handcrafted Rattan LED Lid-Shaped Pendant Light combines natural elegance with a unique design. Its intricate rattan weaving adds a touch of nature to any space. The integrated LED light ensures energy-efficient, warm illumination.
Details：
Lid-Shaped：The lid-shaped design delivers a unique visual appeal, making this pendant light a striking feature in any room.
Eco-Friendly Materials: Built using environmentally friendly rattan, this light fixture complements your home decor while promoting conservation values.
Adjustable 120 cm Hanging Cord: The pendant light comes with a 120 cm adjustable hanging cord, allowing you to customize the height to suit your space perfectly.
Includes E27 Bulb: The light fixture comes with an E27 bulb, providing a warm and inviting glow right out of the box.
Available in Three Sizes: Choose from three different sizes to fit your space: 50 cm, 60 cm and 80cm in diameter.
Multiple Scenarios: Perfect for enhancing the ambiance of living rooms, dining rooms, bedrooms, and kitchens, matching a range of interior preferences.
Showcase Handcrafted Rattan Elegance
This pendant light, inspired by natural and minimalist styles, enhances modern interiors with its elegant design. The unique lid shape and craftsmanship make it a striking focal point, adding sophistication and warmth to any room.
Enjoy Artisanal Excellence
The light fixture is made from high-quality rattan, expertly hand-woven. Its construction reflects superior craftsmanship and a commitment to durability. Each detail highlights exceptional skill and attention to quality.
Create a Cozy Ambiance
The built-in LED provides soft, even illumination, suitable for various indoor settings. Light filters through the intricate rattan weaving, creating a warm and inviting atmosphere.
Specification
Dimensions
60cm Dia×22cm H
Material
Rattan
Hanging Wire
120cm (Adjustable)
Light Source Type
LED
Bulb Base
E27
Bulb Included
Yes
Light Source Colour
Warm Light
Colour Temperature
3000K
Dimmable
No
Voltage
220V-240V
Illumination Area
10㎡-15㎡
Warranty
1-Year
Package Content
1×Pendant Light
Note：
There may be an error of 1-3cm of the size due to manual measurement.
Considering shipping costs and product safety, placing an order for customized (large size) lighting fixtures a few months in advance allows us to utilize more secure packaging methods and more economical ocean shipping to the nearest port instead of expensive international air freight. This approach can reduce overall product costs by up to 70%. The typical delivery time for ocean shipping is 6-8 weeks.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
The unit is quite good, but instructions are a nightmare.
The unit itself is quite good, however the instructions are severely lacking. On no less than 3 separate occasions did I have to undo the last two hours work, due to there being insufficient and inaccurate information regarding the build.
There are times during the build that the parts need rotating, to ensure that it all goes together correctly. The fixings are mainly ‘metal’ screws, but because the panels are so thin, often they end up simply spinning and not actually tightening.
Also, do not try to build this on a windy day, or if you do, make sure there are at least two of you, as the lid and door panels are awkward to assemble, I felt like I needed to be an octopus at times during this build.
The insuctions are as about as useful as a chocolate fireguard been trying to put this crap up for most the day and still have no idea how the door rail fits or how the doors fit. Will be seeking a refund. Dont buy this trash it belongs in a furnace .along with the instructions if you can call them that !!!!!
