This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Bring natural texture and a warm, relaxed glow to your kitchen island, dining room or bedroom with this spiral woven paper rope pendant light. Designed with an iron frame and a handwoven-style paper rope shade, it creates a soft 2700K ambience for open-plan kitchens, dining tables, breakfast bars and cosy corners.
High-Quality Raw Materials
Forget cold, industrial plastic—our lamps are born in the rainforest. We exclusively use sustainably sourced, Grade-A Indonesian rattan, air-dried for 120 days to achieve the perfect balance of strength and soul. This incredible flexibility allows us to weave our signature spirals without a single snap, creating a piece that doesn’t just last, but mellows into a rich, warm patina over time. It’s premium craftsmanship that ages beautifully with your home, proving that true style shouldn't cost the Earth.
Purely Hand-Woven Craftsmanship
A machine can copy a shape, but it can never replicate a soul. Each of our lamps is brought to life through 14 hours of meticulous hand-weaving, guided by a master artisan’s decades of muscle memory. It’s those tiny, intentional details that create the real magic: casting a dreamy, dramatic spiral of shadows that transforms your room into a living gallery. It’s not just a lamp—it’s a unique piece of hand-crafted art that breathes character and mood into your home
48-Hour Testing and 1-Year Quality Guarantee
Beyond the beauty, we guarantee your absolute safety with UKCA/CE certified components and rigorous 48-hour testing, all backed by a 1-year warranty for total peace of mind from the city to the countryside
“upward growth“ visual pull
This pendant light breaks spatial monotony with its unique spiral curves, possessing an innate 'upward growth' visual pull. It is more than a lighting tool; it is a piece of hanging art that maintains its contemporary sculptural presence even when turned off, perfectly interpreting minimalist geometric aesthetics through natural materials
Natural Warmth & Organic Texture
This pendant light brings a soft, earthy charm to your home with its handwoven paper rope shade. The spiral form adds visual interest while diffusing warm, ambient light—perfect for creating a calming mood in living spaces, bedrooms, or above a cozy dining table.
Modern Craft Meets Durability
Blending traditional craftsmanship with a modern edge, the shade is supported by a strong iron frame for long-lasting use. Its minimalist yet artistic silhouette complements both rustic and contemporary interiors, offering a stylish lighting solution that stands the test of time.
Safe, Efficient & Easy to Install
Designed for everyday comfort, this pendant includes a CE-certified driver, supports standard E27 bulbs, and runs on 220–240V. With energy-efficient 8W warm lighting and easy ceiling mount setup, it’s a practical choice for style-conscious homes looking to upgrade their atmosphere effortlessly.
Features:
Handwoven Rattan Spiral Design Crafted with precision, the light features a unique swirling silhouette made from natural paper rope, adding texture and warmth to any space.
Durable Iron Frame Built with a sturdy iron structure to ensure long-lasting performance while maintaining a lightweight and airy aesthetic.
Soft Ambient Lighting (2700K) Equipped with a warm white 2700K light, ideal for creating a cozy and inviting atmosphere in dining rooms, bedrooms, or lounge areas.
Standard E27 Socket Compatibility Easily fits standard E27 bulbs (up to 8W), giving you the flexibility to choose LED or energy-saving lighting options.
Safe Certified Electrical Components CE-certified driver ensures safety and reliability for use across European voltage standards (220–240V~).
Find Your Perfect Fit: Styling & Configuration
Option 1: The Single Statement (1-Pack)
Best for intimate spaces and focal points (Up to 10 m²)
The Bedside Glow: Ditch the cluttered nightstand. Hang a single pendant low beside your bed to create a serene, boutique-hotel vibe.
The Statement Nook: Perfect for brightening up a dark corner, a reading armchair, or a small home office.
Small Entryways: Make a lasting first impression in your hallway or landing without overwhelming the space.
Small Round Tables: Ideal for bistro-style dining tables (up to 80cm wide).
Option 2: The Designer Duo (2-Pack)
Best for larger areas and balanced aesthetics (10–20 m²)
The Kitchen Island Hero: A classic UK interior staple. Align two pendants over your island to provide functional task lighting with a high-end finish.
The Long Dining Table: For tables 1.4m or longer, a pair of pendants ensures even light distribution and creates a stunning visual centerpiece for dinner parties.
Symmetrical Bedroom Luxury: Frame your King or Super King bed by hanging one on each side for a perfectly balanced, professional look.
Open-Plan Living: Use a pair to visually "zone" your dining or lounge area in a larger room.
FAQ
1. Can I adjust the height? My ceilings are a bit low.
Absolutely! The cable is fully adjustable. Whether you’re in a cozy cottage with lower beams or a modern flat, you can easily tuck the extra wire into the ceiling rose for a perfect fit.
2. Is it a bit of a faff to install?
Not at all. We’ve kept it straightforward. It comes with a standard UK ceiling rose and all the bits you need. If you’ve done a bit of DIY before, it’s a doddle—though we always reckon it's best to have a qualified sparky (electrician) take a look just to be safe.
3. What sort of bulb do I need?
It takes a standard E27 (Edison Screw) bulb, which you can pick up just about anywhere. We personally think a warm-toned LED filament bulb looks spot on with the woven texture.
4. Can I put this on a dimmer switch?
Yes, you certainly can! As long as you use a dimmable bulb and have a compatible switch, it’s perfect for dialing down the brightness and creating that cozy evening vibe.
5. How do I keep it looking fresh? (Cleaning)
Woven shades can be a bit of a dust magnet, but a quick go-over with a soft brush or the upholstery attachment on your hoover (vacuum) once a fortnight will keep it looking brand new.
6. Is the material sturdy or a bit flimsy?
It’s surprisingly robust! Each piece is handwoven using high-quality natural fibers, so it holds its shape beautifully while remaining lightweight enough for easy hanging.
7. Would two of these look right over a kitchen island?
Spot on! A pair of these is the 'go-to' look for many UK kitchens. We recommend spacing them about 60cm apart to give your island that high-end, designer finish.
8. Does it cast weird shadows on the walls?
It casts a lovely, subtle patterned glow. It’s not 'distracting'—it just adds a bit of character and warmth to the room that you don't get with standard glass shades.
9. Can I use this in the bathroom?
We’d suggest keeping this one for the dry rooms (living room, bedroom, or hallway). Because of the natural fibers and standard IP rating, it’s not really suited for the damp or splash zones in a bathroom.
10. What if it arrives and it’s not quite right for my room?
No worries at all. If the style doesn't quite suit your space, our returns process is nice and simple. Just get in touch, and we’ll help you get it sorted.
I’m still awaiting for my refund 2 weeks later, no phone number to contact customer services
Dear Voeux Properties,
We’re sorry for the frustration caused. We would like to clarify that the resolution was only agreed upon yesterday, and the refund was processed on the same day.
Please kindly note that refunds normally take around 5–7 working days to appear back in your account, depending on your payment provider. We sincerely ask for your patience while the transaction is being completed.
If you need any further assistance, please feel free to contact us via email and we’ll be happy to help.
Still waiting for it to be delivered! Furious 😡 would not ever use this company again
WHERE IS MY SOFA ???????????
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Dear Angela Woodruff,
We sincerely apologise for the frustration and delay caused with your sofa delivery, and we completely understand how upsetting this situation is.
Please be assured that your case is currently being actively followed up with our delivery team and logistics provider. We are doing our best to get an urgent update for you and arrange the delivery as soon as possible.
We truly appreciate your patience while we work to resolve this matter, and we will continue to keep you updated once we receive further information.
Again, we are very sorry for the inconvenience caused.
Was worried it would look a bit cheap but fit my decor perfectly. A dark moody room and the led lamps give a nice moody glow. It looks well made and I would say price is about right.
