This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This wood pendant light, with its natural, elegant design, makes a stunning addition to any space. Perfect for?living rooms, kitchens, or dining areas, it adds a warm touch of sophistication, creating a sense of rarity with its beautifully woven texture. Whether you're looking for bathroom ceiling lights, flush ceiling lights, or LED ceiling lights, this piece stands out for its versatile charm.
It complements both modern and traditional interiors, making it ideal as ceiling lighting or in more luxurious settings.Add this exquisite wooden chandelier to elevate your living room ceiling lights or enhance your home with a unique, eye-catching piece of ceiling lighting in the UK.
Features:
Handcrafted from Sustainable Materials: Made with eco-friendly rattan and wood, offering a durable and stylish lighting solution.
Soft, Warm Lighting: The light diffuses beautifully through the natural material, providing a cozy atmosphere.
Adjustable Hanging Length: Customize the height to fit different spaces, including kitchen islands, dining tables, and foyers.
Available in Multiple Sizes: Choose from various size options to complement your interior design.
Easy Installation: Comes with all necessary fittings for a hassle-free setup.
Exquisite Craftsmanship
Each pendant lamp is meticulously crafted with meticulous attention to detail, showcasing the unique patterns and grains inherent to the wood, making each piece a one-of-a-kind masterpiece.
Atmosphere Enhancement
Transform your living area into a serene haven with the warm, inviting glow of our natural wood pendant light. Perfect for creating an intimate atmosphere, it seamlessly enhances the ambiance of any room, whether for relaxation or entertaining guests.
Q1: Is this suitable as a pendant ceiling light for a kitchen or dining area?
Yes, the handcrafted design and adjustable length make it ideal for?kitchen pendant lighting, especially above kitchen islands or dining tables.
Q2: Can this be used as a bathroom ceiling light?
It can be installed in a bathroom with proper ventilation and away from direct moisture, but it's best suited for dry zones within?bathroom ceiling lights arrangements.
Q3: What type of light bulb does this ceiling pendant light use?
It is compatible with a standard?E27 LED ceiling light bulb (included), offering a warm 2700K glow that¡¯s both cozy and energy-efficient.
Q4: Does it work well as a living room ceiling light or in a hallway?
Absolutely! Its soft ambient lighting and natural wood finish enhance?living room ceiling lights and are perfect for hallway ceiling lights too.
Q5: Is this flush-mounted or hanging?
This is a?pendant ceiling light, suspended by an adjustable cord up to 120cm ¡ª but its clean profile also works in rooms that typically use flush ceiling lights.
Q6: Can it match modern interiors or only rustic styles?
Its neutral natural wood design blends beautifully with?modern ceiling lights and contemporary ceiling lights, making it versatile for various styles.
Q7: How do I install this light fitting?
It comes with all the?ceiling light fittings and clear instructions for quick, hassle-free installation. No special tools are required.
Q8: Is this light suitable for homes in the UK?
Yes, it supports?220V-240V voltage, making it fully compatible with ceiling lights UK electrical standards.
Q9: Does this have a dimming option?
No, this model is not dimmable, but its?warm light setting creates a soft, ambient effect suitable for bedrooms, lounges, or kitchen lights ceiling setups.
Q10: Is the rattan element just decorative or functional?
If included in specific styles, the?rattan lamp shade enhances both aesthetics and light diffusion, offering a natural, cozy glow in your ceiling lighting setup.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Can’t believe how beautiful this light is. Thought it might be a ‘bambooesque’ wood but the middle part is a lovely wood with a lovely grain. Great value
Rattan Woven Craftsmanship
Sustainable, High-Quality Materials
Our teak and wicker pieces are crafted from premium eco-materials renowned for durability and timeless design, built to last generations.
Carefully Curated Material Preparation
Precision-processed and air-dried materials enhance durability while preserving natural textures, showcasing artisanal quality.
Fine Artisanal Weaving Techniques
Artisan-crafted using time-honored techniques, our light fixtures feature detailed designs blending aesthetic elegance with functional durability.
Expertly Built, Flawlessly Assembled
Hand-woven with precision, each element ensures structural integrity while achieving seamless sophistication in functional lighting design.
Thank you for your feedback, and we’re very sorry to hear about your experience.
According to our tracking information (Tracking No. H06FEA0000152266), your order was delivered on June 4th. If you have not received the item, it’s possible it was left in a safe place or with a neighbor.
Please contact us at enquiries@livingandhome.co.uk so we can investigate this further and ensure you receive your item as soon as possible. We're here to help and want to make this right for you.
