This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This rattan pendant ceiling light features a handwoven dome-shaped shade paired with a sturdy iron frame, combining natural materials and clean lines for a timeless look. Ideal for kitchen ceiling lights, living room pendant lights, or bedroom lighting, it casts a warm, inviting glow that enhances any cozy setting. With an adjustable 120cm cord and included E27 bulb, this eco-friendly ceiling light fits both modern and rustic interiors with ease.
Features:
Natural Rattan Craftsmanship: Handwoven rattan shade adds texture and warmth to any space.
Sturdy Iron Frame: Offers durability and complements the modern ceiling light aesthetic.
Warm Ambient Lighting: Softly diffused light creates a cozy mood for living room ceiling lights or bathroom ceiling lights.
Versatile Placement: Perfect for dining room pendant lights, hallways, or kitchen islands.
Eco-Friendly Materials: Made from sustainable rattan, ideal for green lighting solutions.
Adjustable Suspension Cord: 120cm cord suits various ceiling light fittings and room heights.
E27 Bulb Included: Comes with an E27 LED-compatible bulb, ready for immediate use.
Enhance Any Space with Effortless Elegance
This pendant ceiling light works beautifully with Scandinavian, bohemian, or contemporary decor. Whether you¡¯re installing it in the bedroom, kitchen, or entryway, its simplicity elevates any room with understated style.
Create a Calm and Cozy Ambiance
The woven rattan softly diffuses light, making it perfect for evening relaxation. This makes it an ideal bathroom ceiling light, kitchen pendant light, or ceiling light for bedroom.
Embrace Sustainable Style with Eco-Friendly Design
Made from renewable rattan and built with iron, it reflects sustainability and resilience. A great choice for those searching for rattan lamp shades, pendant lights for kitchen, or ceiling lights UK.
With this handcrafted lamp, you will:
Embrace a greener lifestyle, becoming a true advocate for sustainable living.
Transform your home into a sanctuary of warmth and style with eco-friendly elegance.
Step into a world of natural beauty, where your decor reflects your eco-conscious values.
I haven't received my order terrible service won't buy from u again and I have cancelled my order
Dear Roy Allen,
We’re sorry to hear about your experience. We’ve checked our system and found only one order under your name — order #115868, placed on 6th October, which was delivered on 13th October.
Could you please confirm if this is the order you were referring to? If you haven’t received it, please contact us at enquiries@livingandhome.co.uk, and our team will be happy to assist you further.
Very pleased with the shed so far - we haven't finished putting it up yet but it's looking good. It was an easy transaction with no issues with payment or delivery, however, we didn't receive any notification of delivery prior to - no email or txt message on the day letting us know it was out for delivery - the lorry arrived just as we were on our way out so a stroke of luck. It would have been good to have had some warning.
