This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Designed for premium comfort and practicality in UK homes, this single power sofa features heated massage lift assist and 140° recline, perfect for living rooms and bedrooms, especially for those seeking extra support and relaxation. Available in grey fine linen lightly brushed or cream chenille, with a sturdy 7 frame structure, it comes in 2 compact boxes (A/B) for easy delivery through narrow UK doorways and hallways. The 74×94×108CM size fits small to medium living spaces, combining ergonomic design with multi-functional comfort for daily unwinding.
Key Features
Heated Massage & Lift Assist for Ultimate Comfort – Built-in heating and massage functions soothe sore muscles after a long day, while the lift assist feature provides easy standing support, ideal for all ages and those with mobility needs in UK homes.
140° Ergonomic Recline – Adjust the backrest to a 140° reclining angle for the perfect lounging position, whether reading, watching TV, napping or relaxing. The ergonomic design supports your back and legs to reduce pressure for long-hour comfort.
Dual Premium Fabric Options – Choose soft grey fine linen (lightly brushed, breathable and durable for daily use) or luxurious cream chenille (plush and cozy, wear-resistant and fade-proof). Both fabrics suit UK family home decor and daily use.
Sturdy 7 Frame Structure – Reinforced 7 frame provides stable and durable support for the sofa's multi-functions, ensuring long-term use without wobbling. The robust construction matches the high-quality functional design for reliable performance.
2-Box Compact Packaging for Easy UK Delivery – Split into A/B two compact boxes for hassle-free delivery, fitting through narrow UK doorways, hallways and small apartment entrances. No bulky packaging issues, easy to move to your desired room.
Space-Saving Design for UK Homes – 74×94×108CM compact size fits perfectly in small to medium living rooms, bedrooms or home corners, without sacrificing multi-functional comfort. Ideal for UK homes with limited floor space.
Q: How do the heated massage and lift assist functions work?
A: The built-in heated massage function has easy-to-use controls for adjusting massage modes and heating temperature, while the lift assist feature gently raises the sofa seat to help you stand up effortlessly with just a button press.
Q: Is the 140° recline angle adjustable to other positions?
A: Yes! The 140° is the maximum recline angle, and you can adjust the backrest to any comfortable position between upright and 140° to suit your lounging needs.
Q: Which fabric is more suitable for homes with kids or pets?
A: The grey fine linen (lightly brushed) is breathable, stain-resistant and easy to spot clean, making it a great choice for busy family homes with kids or pets; the cream chenille is plush and cozy, ideal for those seeking a more luxurious feel.
Q: How easy is it to assemble the sofa from A and B boxes?
A: Assembly is simple with the included clear instructions and all necessary hardware. The 2-box split design only requires basic connection of the main parts, and most people can finish assembly in 20-30 minutes without professional tools.
Q: Will the A and B boxes fit through narrow UK doorways?
A: Absolutely! Both compact boxes (Package A:76×56×48CM, Package B:73×65×45CM) are designed to fit through standard UK doorways, narrow hallways and small apartment entrances, no delivery hassle at all.
Q: Is the 7 frame structure durable enough for daily use?
A: Yes! The reinforced 7 frame is specially designed to support the sofa's heated, massage, lift and recline functions, providing stable and long-lasting performance for daily use in UK homes.
Q: How to clean the fabric of the power sofa?
A: Spot clean with a mild detergent and a soft damp cloth for both fabrics. Gently blot spills instead of rubbing hard, and avoid harsh chemicals or bleach to keep the fabric in good condition. Do not immerse the functional parts in water.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
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We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
