This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Designed for UK living rooms, reading nooks and bedrooms, these upholstered accent chairs feature a sturdy wooden frame, plush 28#60 high-density sponge padding and tailored fabric finishes, delivering exceptional comfort and stylish support; shipped in single reinforced boxes with compressed cushions and pillows, each chair comes with detachable wooden legs, adjustable foot nails and full branded details, making it a versatile and durable addition to any interior space.
Key Features
Premium Upholstery & Plush Padding
Available in a range of soft, durable fabrics including linen, velvet and chenille, paired with 28#60 high-density sponge filling in seats and pillows for long-lasting comfort and shape retention that resists sagging with daily use.
Sturdy Wooden Frame Construction
Reinforced all-wood upper frame ensures stability and durability, with a smooth, flat fabric surface and black cool cloth lining on the underside to protect the frame and enhance structural integrity.
Detachable Wooden Legs With Adjustable Foot Nails
Fitted with reinforced detachable wooden legs (paired with iron sheets) and 4 adjustable foot nails, allowing for easy assembly and a level stance on uneven floors while protecting surfaces from scratches.
Compressed Cushion & Pillow Packaging
Seat cushions and back pillows are vacuum-compressed for secure shipping, expanding to full plushness within 24-48 hours of unboxing without losing their supportive quality.
Branded & Compliant Details
Each chair includes black assembly screws, a hanging product tag and a sewn-in brand logo label on the fabric cover, meeting UK domestic furniture standards for quality and safety.
Perfect For
UK living rooms, cosy reading nooks and bedroom seating areas
Modern and traditional interior decor schemes with versatile fabric options
Households seeking compact, supportive accent chairs with customisable stability
Renters and homeowners looking for easy-to-assemble, space-saving furniture
Anyone prioritising comfort, style and durability in a single-seater design
All dimensions are approximate with a ±1cm tolerance. Allow 24-48 hours for compressed cushions and pillows to fully expand after unboxing for optimal comfort. Assemble the detachable wooden legs using the included black screws, adjusting the foot nails to ensure the chair is level and stable on your floor type. Spot clean upholstery with a mild detergent and soft cloth only; avoid harsh chemicals or machine washing to preserve the fabric texture. Wooden leg colours are pending confirmation; final product will match sample specifications. This product is designed for indoor domestic use only and complies with UK furniture safety regulations.
FAQ
Q: How easy is it to assemble this accent chair?
A: Assembly is simple—just attach the 4 detachable wooden legs using the included black screws and adjust the foot nails, no extra tools required, and most users complete the process in 15 minutes.
Q: Are the back pillows detachable for cleaning?
A: Yes, the back pillows are fully detachable, allowing you to spot clean them easily to keep your chair looking fresh and tidy.
Q: Will the legs scratch my hardwood or laminate floors?
A: No, the adjustable foot nails provide a protective barrier between the legs and your floors, preventing scratches and scuffs even with regular movement.
Q: How do I clean different types of upholstery fabrics?
A: For linen, spot clean with a damp cloth and mild soap; for velvet and chenille, use a soft brush to remove dust first, then spot clean spills with a gentle detergent—air dry naturally for best results.
Q: What is the weight capacity of the chair?
A: The reinforced wooden frame supports a maximum weight of 150kg, making it suitable for all UK adult body types.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
