Very poor with customer service and the planning on how to return the bad product. You gave different dates it can be retuned, I selected the dates and said any available date is fine for the return I can get refunded of the one out of the two box that is not good. Till now you have not responded on that. Your business ethics is not looking good
Dear Kelechi Ifeanyi,
Thank you for sharing your feedback. We’re very sorry to hear that you feel disappointed with our service, and we’d like to clarify the situation.
We did respond to you by email on 25th and 26th, proposing return arrangements and available collection dates. As we didn’t receive a reply from you, we proceeded to book a collection for 29th December to avoid further delays. Please kindly check your inbox (including spam/junk folder).
The collection has already been scheduled, and once the item is collected, we will arrange the refund for the affected box as discussed. We sincerely apologise if the communication did not come across clearly and for any frustration this caused.
We take customer service and business ethics very seriously and are committed to resolving this matter properly. If you have any further questions or need to adjust the collection, please contact us via email and we’ll assist you promptly.
Best Regards,
Living and Home
Item is not that great. I did not like it.
Dear Hirok,
Thank you for your feedback. We’re sorry to hear that the item didn’t meet your expectations.
If you’re not satisfied with the product, please feel free to contact us via email. We can help arrange a return at the customer’s own cost and assist you further with the process.
We appreciate your feedback and are always working to improve our products and service.
Best Regards,
Living and Home
Lovely fire. So pleased.
Speedy delivery
For the price you really can’t complain, it say it takes two people to build, but I did on my own, took about 4 hour ish, my advice is to take care looking at the instructions as can be a little confusing, but overall very happy
I havent received the 2nd box for it i want my money back
Dear Joey Mcginnis,
We’re very sorry to hear about this and apologise for the inconvenience caused.
Our team will contact you as soon as possible via email to check the delivery of the second box and assist you with a solution. Please kindly keep an eye on your inbox (and spam folder just in case).
Thank you for your patience, and we’ll do our best to resolve this for you promptly.
Best Regards,
Living and Home