Order Directly Managed
From dispatch to delivery, handled by the L&H official team.
Great service but very disappointed when box arrived and it was allbthe box and polystyrene was smashed I checked the contents and everything seemed to be ok but not what I was expecting from a quality brand !
Hi Terence,
Thank you for your feedback and for choosing our brand. We’re sorry to hear that the outer packaging and polystyrene arrived damaged during transit, although we’re glad to know the contents inside were intact and in good condition.
We understand this was not the experience you expected, and we truly appreciate you bringing it to our attention. We will continue working closely with our delivery and packaging teams to improve the shipping experience for our customers.
Thank you again for your understanding and support.
Best Regards,
Living and Home
I ordered a £100 ceiling light which was delivered and left outside behind my bins during rainy weather. I contacted customer service because the item is electrical and I was concerned about possible water damage. While responses have been polite, the company has so far refused to provide a prepaid return and has asked me to cover return costs unless I can prove the item is faulty. I have explained to them that my concern is not visible cosmetic damage but potential water ingress into an electrical product after it was left exposed to rain The matter remains unresolved and has been escalated through PayPal. I will update this review when a final resolution is reached.
Hi Evelyn,
Thank you for sharing your feedback. We completely understand your concerns about an electrical item being left outside during rainy weather.
After reviewing the delivery photo, we could see that only part of the outer packaging appeared slightly wet, while the item itself was protected internally with foam and packaging materials. At present, there has been no visible indication that the product has been affected.
To better understand the situation, our team suggested checking the item inside the packaging so we could assess whether any issue was present and assist further accordingly. We appreciate that you may still have concerns about potential water exposure, and our team has continued communicating with you to help resolve the matter.
We remain committed to providing support and working toward a suitable resolution.
Best Regards,
Living and Home
It is beautiful and so powerful and bright! My only criticism is that the instructions are absolutely pants!! The instructions included are useless and the qr code video instructions are in Chinese and are only half of the installation process so we had to guess the rest!! This needs addressing!! But apart from that the product is lovely and excellent quality.
