Super impressed with this company. Customer service was fab throughout (the sofa itself ordered wasn't available in the colour we wanted so they sent it to me in one colour and followed up by sending the covers in the colour we wanted free of charge. Communication was excellent throughout and they were very responsive. Everything arrived very quickly and we're impressed with the quality. Would definitely order from them again.
The sofa arrived with a tear in the hinge area. It was also clear that some patches had been applied to the wooden parts, which made the wood look uneven and poor quality.
In addition, the assembly was terrible. Some holes were missing, and the screws were extremely difficult to fit.
When I asked to return the product, the customer service by email was extremely frustrating. I spent days going back and forth with solutions that were not viable, despite explaining the problem several times.
On top of that, a collection was eventually arranged, but the courier did not show up. This was already weeks after I first requested the return. The collection has now been rescheduled again, leaving me with a huge box containing the sofa sitting in the middle of my home.
Hi Marcio, we're very sorry to hear about your experience. We understand your frustration and sincerely apologize for the issues with the sofa and the return process. Please reach out to our customer service team directly so we can resolve this matter promptly. Your feedback is important, and we appreciate the opportunity to make things right.
Great Customer service and quality lampshades. chuffed to bits. Would highly recommend
Absolutely amazing
Lovely quality great service delivery a little slow