Item was clearly either ex display or a returned unit from a previous customer. Minor damage and scratches on wood work, missing parts such as washers, and screw holes missing on certain partsof the furniture
Dear Andrew Darling,
Thank you for your feedback.
We would like to clarify that this item was supplied as a new product and not as an ex-display, refurbished, or returned unit.
Regarding the scratches and marks mentioned, as no unboxing photos or videos were provided, we are unable to determine at which stage they may have occurred. Minor marks can sometimes result from manufacturing, packaging, handling, or transportation processes.
We have also reviewed the issues raised and noted that:
• The missing hole did not prevent the item from being assembled and used as intended.
• The replacement rubber feet were included within the accessories provided.
• The missing washers have been acknowledged, and replacement parts will be supplied.
We appreciate your feedback and the opportunity to review the concerns raised.
Best Regards,
Living and Home
It is beautiful and so powerful and bright! My only criticism is that the instructions are absolutely pants!! The instructions included are useless and the qr code video instructions are in Chinese and are only half of the installation process so we had to guess the rest!! This needs addressing!! But apart from that the product is lovely and excellent quality.
Just had it fitted, very impressed with fan speed and it’s looking great.
Beautiful Light Had Slight Problem with light one crystal was missing from fitting was loose in box only way to fit was by glueing was offered replacement but that would have worked out expensive for me to have electrian take down then come back and refit extra cost. Lovely Gift ratton lamp is lovely very good company to deal with sort the little problem and quick response would buy from them again only gave 4 star because of loose crystal that l had to mess around with quality of product good fan very good 6 speeds
