This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Introducing the modern electric fireplace, a stylish addition that brings warmth to your space during chilly days. It features an innovative design that replicates the cozy ambiance of burning firewood but without the hassle of lighting or dealing with ashes. Complete with faux logs and pebbles, the fireplace delivers a realistic and comforting scene. To ensure a customized and delightful heating experience, it offers adjustable temperature settings ranging from 62 to 82 degrees Fahrenheit, which you can easily control via the remote control.
Features:
Choose from 12 flame colours and 5 brightness modes to set the perfect hue and ambiance for any occasion
Two placement options including freestanding and recessed
3-sided tempered glass front allows you to admire the flame from any angle
Before using the electric fireplace, thoroughly read and understand the user manual provided by the manufacturer. It contains important information about installation, operation, and safety precautions specific to your model.
Operation Guide
The electric fireplace can be operated either through the control panel or with the remote control.
Press the Power Button to turn it on. The indicator light turns on, and the flame effect starts.
Press the Power Button to turn it off.
Press the Flame Button to select a flame brightness.
Press the Heater Button once for low heat ("L"), again for high heat ("H"), a third time to stop.
Press the Temp Button to select a desired temperature. Long press to switch between Celsius and Fahrenheit.
Press the Time Button to select a desired duration.
Press the Colour Button to select a desired flame colour.
Temperature Limiting Control:
If the heater reaches an unsafe temperature, it will automatically turn off.
To reset:
Unplug the power cord.
Press the Power Button to turn it off and wait for 5 minutes.
Inspect vents for blockages; clean with a vacuum if necessary.
Plug the power cord back in.
If the issue persists, consult a professional for outlet and wiring inspection.
Caution
Indoor use only; do not use the heater outdoors to prevent electric shock.
The heater is hot during use; avoid direct skin contact with hot surfaces.
Keep flammable materials at least 3 feet away from the heater.
Exercise extreme caution when the heater is used near children, invalids, or left unattended.
Plug heaters directly into a wall outlet; do not use extension cords.
Never insert foreign objects into ventilation or exhaust openings.
Use the heater as a supplemental heat source only.
Always mount on a wall bracket or use free-standing legs.
Always turn off and unplug the heater when not in use.
Store the heater in a dry location; do not use it if wet.
Never use the heater in bathrooms, laundry rooms, or where it could contact water.
Exercise extreme caution when handling the glass panel to prevent personal injury or property damage.
Only qualified service personnel should service and repair the electric appliance.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Lovely teddy 🧸 bear made out of artificial rose's 🌹 gift boxed lovely and well presented ⭐⭐⭐⭐⭐
We all like something for nothing 😉
And medi wall fire I ordered is spot on 👌🏼 will definitely be back to shop again with living home ⭐⭐⭐⭐⭐
Keep up the good work 👍🏼
Thank you for your feedback, and we’re very sorry to hear about your experience.
According to our tracking information (Tracking No. H06FEA0000152266), your order was delivered on June 4th. If you have not received the item, it’s possible it was left in a safe place or with a neighbor.
Please contact us at enquiries@livingandhome.co.uk so we can investigate this further and ensure you receive your item as soon as possible. We're here to help and want to make this right for you.
