This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Enjoy ultimate outdoor comfort with this 3x3m cantilever garden parasol, designed for patios, gardens, and outdoor seating areas. With a smooth crank-lift mechanism, this sun parasol opens effortlessly and provides full coverage to shield you from the sun or light rain. Built with a durable steel frame, this large outdoor umbrella ensures stability, while its water-resistant and UV-protected canopy makes it a reliable all-weather option.
Features
Extra Large Shade Coverage – A 3x3m square canopy provides ample shade for gardens, patios, or commercial outdoor spaces.
Dual Opening Mechanism – Features a push-up system and crank handle for easy adjustment.
Weather-Resistant Design – The UV-protected and water-resistant 200g PA-coated fabric ensures long-lasting durability.
Heavy-Duty Steel Frame – Reinforced wind-resistant structure for added stability.
Multiple Base Options – Choose from a cross base, petal water tank base, round water tank base, or square water tank base.
Dimensions & Details
Brand
Living and Home
Material
Fabric & Steel
Type
Parasol
Colour options
Beige
Models as u Choose
Parasol + Cross Base
Parasol + Cross Base + Petal Water Tank
Parasol + Cross Base + Round Water Tank
Parasol +Cross Base + Square Water Tank
Dimensions
W 300 x L 300 x H 250 cm
Level of Assembly
Assembly required
Digital Instruction Manual
Instruction Manual
FAQ
Q1: How do I secure my garden parasol in windy conditions?
A: It is recommended to use a weighted base (minimum 50kg) or secure the cross base with sandbags or paving slabs. Always close and store the parasol during strong winds (above 4-grade wind).
Q2: What base should I choose for this parasol?
A: If you need basic stability, the cross base is included. For better balance, choose the petal water tank base (60kg) or the square water tank base (80kg when filled).
Q3: Can I leave my parasol outside all year?
A: It is not recommended to leave the parasol outside during heavy rain, snow, or strong winds. For long-term protection, use a parasol cover when not in use.
Q4: How do I tilt the parasol to adjust shade coverage?
A: This parasol features a manual tilt mechanism. Simply push the tilt button and adjust the angle to block direct sunlight at different times of the day.
Q5: What size patio does this 3x3m parasol cover?
A: This parasol is ideal for medium to large patios, covering an area suitable for a dining table with 4-6 chairs or a garden sofa set.
Q6: How do I clean and maintain my garden parasol?
A: Wipe the polyester canopy with a damp cloth and mild detergent. Avoid using harsh chemicals. Let it fully dry before folding to prevent mold or mildew.
Q7: Does this parasol provide UV protection?
A: Yes, the 200g polyester canopy is UPF 50+ rated, offering excellent UV protection and helping to reduce sun exposure.
Q8: Can I use this parasol at the beach?
A: This parasol is designed for patios and gardens and may not be stable on soft sand. If using it on the beach, a deeply buried sand anchor is required.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
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LIVING AND HOME
Elevate Your Space, Embrace Your Life.
Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
Relatively easy to assemble and very pleased with it. My adult sons mountain bike only just fits in it though so make sure you measure up if you're hoping to get more than one adult bike in there
Very poor instructions, especially the roof. You need to work out the orientation or the holes won't match. I emailed them but they couldn't understand me. There is no information in the guide.
