This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Enjoy sunny days and cool evenings with this 3M LED solar-powered garden parasol, designed for patios, gardens, and outdoor dining spaces. This large outdoor umbrella features a solar panel at the top, which powers 24 LED lights along the ribs for 6-8 hours, ensuring ambient lighting for nighttime relaxation.
The tilt mechanism allows easy adjustment to block direct sunlight at any time of the day, while the UPF 50+ UV-resistant 180g polyester fabric provides superior sun protection. Whether you're hosting a garden party, relaxing on a beach, or enjoying a patio meal, this stylish and durable umbrella is the perfect addition to your outdoor space.
Features
UPF 50+ UV-Resistant Canopy – The 180g polyester fabric blocks harmful UV rays, keeping you safe and cool.
Solar-Powered LED Lighting – 24 LED lights run for 6-8 hours with no electricity needed, ideal for evening dining or garden parties.
Adjustable Tilt Mechanism – Easily tilt the canopy to provide optimal shade coverage throughout the day.
Sturdy 8-Rib Steel Frame for Wind Resistance – Provides better stability and durability compared to standard models.
Multiple Base Options for Extra Support – Choose from cement, resin, or water tank bases for added stability.
Elegant & Functional Design – The octagonal canopy with modern edges complements any patio, balcony, or poolside decor.
Dimensions & Details
Brand
Living and Home
Material
Polyester, Steel
Type
Garden Parasol
Colour options
Beige
Models as u Choose
Parasol Only (NO BASE)
Parasol + 10KG Petal cement tank base
Parasol + Rectangle water tank base (Base weight up to 20KG after filling)
1. Is this solar LED garden parasol waterproof and UV-resistant?
Yes, the 180g polyester fabric with UPF 50+ protection offers UV resistance and water resistance, ensuring comfortable outdoor use in light rain and sun.
2. How long do the LED lights stay on, and do they require electricity?
The solar-powered LED lights charge during the day, providing 6-8 hours of illumination at night without needing an electrical connection.
3. Does this 3M patio parasol come with a base?
It depends on the model you choose. We offer parasol-only or parasol with base options, including cement, resin, and water tank bases.
4. Which base option is the most stable for this sun parasol?
For extra stability, we recommend the 20KG rectangle water tank base or a cement/resin base to secure the parasol, especially in windy conditions.
5. How do I secure the parasol against strong winds?
Use a weighted base or add heavy objects for reinforcement. It is recommended to store the parasol indoors on windy days (above Grade 4 wind level).
6. Can I adjust the tilt of this large outdoor parasol?
Yes, the tilt mechanism allows you to adjust the canopy angle for maximum shade coverage throughout the day.
7. How easy is it to open and close this garden sun parasol?
The crank lift system ensures smooth and effortless opening and closing, making it user-friendly.
8. Can I use this solar-powered sun umbrella for nighttime dining or events?
Yes, the solar-powered LED lights provide soft illumination, making it perfect for outdoor dining, patio parties, and relaxing evenings.
9. How should I store and maintain this waterproof patio parasol?
Close the parasol and store it indoors when not in use, especially during storms, heavy rain, or winter months, to extend its lifespan.
10. Can this LED garden parasol be used at the beach or by the pool?
Yes, it is ideal for beaches and poolside areas, but ensure it is properly anchored to prevent movement in windy conditions.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
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LIVING AND HOME
Elevate Your Space, Embrace Your Life.
Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
Nice parasol, quick delivery but no instruction in the box, looks like Chinese have something against instructions with their products,
Dear Farhad,
Thank you for your feedback and for your kind words about the parasol and delivery speed.
We’re sorry that the instruction manual was not included in the box. We’ve sent the instructions to your email address from enquiries@livingandhome.co.uk – please kindly check your inbox (and junk folder just in case).
We always aim to provide a complete and helpful experience for our customers, and we appreciate your patience.
Should you need any further assistance, feel free to reach out anytime.
Sturdy and generously proportioned seats. Comfortable seating that would look good with classic style garden. The cushions need improving as they are very plain and cheap looking. The colour of the paint finish is a grey cream colour rather than white cream as appears in the photo.