This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Enhance your home’s protection and style with the Livingandhome Window & Door Awning Canopy, designed for all-weather patio coverage. This modern convex awning shields your doors and windows from rain, snow, and UV rays, keeping your entrance clean and dry year-round. Made of durable PET material, it resists rust and corrosion, ensuring long-lasting durability. The transparent design blends seamlessly with any home style, making it a perfect addition to patios, balconies, and garden doors.
Features
Weather Protection: Shields against rain, snow, and harmful UV rays to prolong door and window lifespan.
Durable & Rust-Resistant: Constructed from high-quality PET, ensuring corrosion resistance for long-term outdoor use.
Modern Transparent Design: Sleek, convex-shaped awning that enhances home aesthetics without obstructing natural light.
Versatile Sizing: Available in multiple dimensions to fit doors, windows, patios, and balconies.
Easy Installation: Includes all necessary mounting accessories for a quick and hassle-free setup.
Specifications
Brand
Living and Home
Type
Fixed Awning Canopy
Size Options
100cm W x 33cm D
120cm W x 33cm D
160cm W x 33cm D
200cm W x 33cm D
Arc Length
40cm
Finish
Transparent
Cover Pattern
Plain
Cover Material
PET
Awning Shape
Convex
Retractable
No
UV Resistant
Yes
Water Resistant
Yes
Rust Resistant
Yes
Year-Round Use
Yes
Package Content
1 x Awning Canopy
1 x Hardware Kit
Digital Instruction Manual
Instruction Manual
FAQ
1. Is this patio door awning canopy waterproof and UV-resistant?
Yes, this awning canopy for patios is made from durable PET material, offering UV protection and water resistance to shield your doors and windows from harsh weather.
2. Can I install this canopy above my patio door or window?
Absolutely! This patio sun shade canopy is designed for doors, windows, patios, and balconies, offering protection from rain and sun.
3. Does this awning withstand strong winds?
While the all-weather patio awning is durable, we recommend installing it in sheltered areas and securing it properly to withstand moderate wind conditions.
4. Is this canopy retractable or fixed?
This is a fixed patio awning, designed for year-round use with permanent coverage for doors and windows.
5. What materials is this awning made of?
The awning cover is crafted from high-quality PET, ensuring rust resistance, durability, and a sleek transparent look.
6. How do I clean and maintain this outdoor canopy?
Simply wipe the window awning canopy with a damp cloth. Avoid using harsh chemicals to maintain its transparency and weather resistance.
7. Is installation difficult?
No, the door and window awning comes with a full installation kit and can be easily mounted with basic tools.
8. Can this canopy be used for pergolas or other outdoor structures?
While primarily designed for windows and doors, this polycarbonate patio canopy can also be used as a fixed pergola cover in some outdoor settings.
9. What size options are available?
This outdoor window awning is available in 100cm, 120cm, 160cm, and 200cm widths, accommodating different space requirements.
10. Does this awning come with all necessary mounting hardware?
Yes! This fixed sun canopy for patios includes a hardware kit for quick and easy installation.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
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Elevate Your Space, Embrace Your Life.
Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
Great shade love it and the quality .It was light in colour was expecting it to be a light yellow/orange like the pics . But I did see one pic that looked white I thought it was a miss print ,but …….. I still love it . It may pay, to put this in the description so people know . It doesn’t affect the quality I have researched and it will fade in colour .