It’s hard to give a review on something that hasn’t arrived and no phone number to contact is poor. Only option to email and wait for a response
Dear Damian Travis,
Thank you for your feedback, and we’re very sorry for the inconvenience caused.
We understand how frustrating it is to wait for an item that hasn’t arrived yet. Our team has already contacted the courier and is actively following up on the delivery. We will update you as soon as we have new information.
At the moment, we don’t offer phone support, but our email team is here to help and will always reply as quickly as possible. Thank you for your patience — we’re working hard to get this resolved for you.
Best Regards,
Living and Home
Very good and as advertised
I have not yet received this item, customer care has told me they are investigating but still no update- very disappointed.
Dear Jo Robinson,
Thank you for your feedback, and we are truly sorry for the delay.
We completely understand your disappointment. Our team has already contacted Evri and we are still waiting for their investigation update. At the moment, we haven’t received their response yet, but please rest assured that we are actively following up with them every day.
As soon as we receive any information from Evri, we will update you immediately.
Thank you for your patience and understanding.
If there's anything else we can assist you with in the meantime, please feel free to let us know.
Best Regards,
Living and Home
I’d give 0 stars if I could…. Still haven’t received after ordering 10 days ago, theirs no phone number, just an email which no one ever responds too…. Beginning to think this is a scam
Dear Craig,
We’re very sorry to hear about your experience.
Our standard delivery time is 3–7 working days, and we sincerely apologise that your order has been delayed. We understand how frustrating this is.
Please rest assured this is not a scam. We have already contacted the courier and urged them to speed up the delivery. Our team is also checking your case via email and will update you as soon as we receive a response from the courier.
Thank you for your patience, and we’re truly sorry for the inconvenience caused.
Best Regards,
Living and Home
I got this free standing fire for a summer house i made for my daughtes xmas she loves it . it has multiple light and heat settings 🥰🥰🥰