This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Take your outdoor cooking to the next level with this versatile charcoal BBQ grill designed for patios, gardens, and camping trips. Crafted from hot-dip galvanized metal, this portable charcoal grill combines durability with functionality. Whether you're hosting a backyard BBQ, planning a barbecue grill camping trip, or just enjoying grilled meals on your patio, this outdoor BBQ grill has all the features to make your experience seamless.
The large grilling surface is complemented by two spacious side tables for prepping and serving. The built-in fuel window lets you add charcoal easily, while the pull-out ashtray simplifies cleanup. With four adjustable vents, this barbecue grill provides excellent airflow for even heat distribution and full combustion. Plus, the built-in thermometer ensures precise temperature control for perfect results every time.
Features
Fuel Window Access – Convenient front charcoal access without lifting the lid.
Portable Design – Equipped with large rolling wheels for easy transport.
Effortless Cleaning – Slide-out ashtray makes post-grill cleanup quick and easy.
Enhanced Airflow – Four vents for efficient heat control and optimal charcoal burning.
Spacious Side Tables – Ideal for food prep, utensils, or condiments during grilling.
Dimensions & Details
Brand
Living and Home
Material
Hot-Dip Galvanized Metal
Type
Charcoal Grill
Height
S：100m；M：108 cm
Length
S：113m；M：138 cm
Width
S：45.5m；M ：48.5 cm
Package Included
1 x Charcoal Grill
1 x User Manual
Digital Instruction Manual
Available Upon Request
FAQ
1. Is this charcoal BBQ grill suitable for UK gardens and patios?
Yes, this charcoal BBQ grill is perfect for British gardens, patios, and outdoor entertaining spaces.
2. Can I use this outdoor BBQ grill during the UK’s unpredictable weather?
While it’s designed for outdoor use, we recommend using a BBQ cover to protect it from rain when not in use.
3. Is it portable enough to move around the garden or take on trips?
Yes, the grill features built-in wheels, making it easy to move around your patio or transport for camping and days out.
4. Does this grill work well as a backyard barbecue for small gatherings?
Definitely! It’s ideal for hosting friends and family in your garden or outdoor space.
5. How easy is it to clean this charcoal BBQ?
Very easy – the pull-out ash tray collects debris and can be emptied and wiped down in minutes.
6. Does this BBQ grill come with a built-in thermometer?
Yes, it includes a lid-mounted thermometer, so you can keep an eye on cooking temperatures without lifting the lid.
7. What kind of fuel does this BBQ grill require?
It runs on standard BBQ charcoal, readily available in most UK supermarkets and garden centres.
8. Is this grill compliant with UK safety standards?
Yes, it is CE-certified and suitable for use across the UK.
9. Do I need any special tools to assemble it?
No, the BBQ grill comes with clear instructions and only requires basic tools for easy assembly.
10. Can I buy BBQ grill accessories like covers and grill racks in the UK?
Yes, compatible accessories such as covers, racks, and utensils are widely available on UK platforms like Amazon, B&Q, and Argos.
What Do We Do When We Receive Your Order?
When you place an order, whether pre-order or custom or in stock, we follow a detailed process. From communication to delivery, each step is tracked. We will check the order notes everyday. If we find that there is no message note on the order, we will contact the customer by sending an email on the next day and make an appointment for the delivery of the relevant order. Please check your email and reply us within 24 hours, we will wait for your confirmation reply before arranging shipment.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
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Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
Very unhappy with the service item and service. Firstly I ordered a gold colour ceiling light from them but I received Rose Gold colour. They only offered a 5% refund for the mistake. They offered free collection but they didn’t understand that I needed a light as soon as possible. So to order another one with take way too long and will not serve my purpose
The lamp shade is beautiful. I wanted to use my own cord with it for a vintage look though, my and it was impossible to remove the black one it came with without breaking it. Finding the hole in the top of the actual shade is non-standard and only has a tiny cord-sized hole, I had to drill it out to make it a bit bigger and attach the pendant in a weird way at the top- slightly awkward but it does look really good. I’ve got it on a long twisted fabric cord looped around a hook in the ceiling so i can make it lower or higher.
