This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.

A. SHIPPING LOCATIONS

At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.

B. SHIPPING COSTS

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

Scottish Highlands

Scottish Offshore Islands

N.Ireland

Channel Islands

Isle Of Wight

Isle Of Man

Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

C. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).

D. SHIPPING PARTNERSHIPS

We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.

G. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Please Note:

Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.

Shipping fees are non-refundable on any return.

Contact Information
Email: enquiries@livingandhome.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed

By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.

B. LIMITED ONE-YEAR WARRANTY

Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.

C. SUPPORT POST-WARRANTY

If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.

D. RETURN PROCESS

To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

E. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.

F. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.

G. RETURN SHIPPING FEE

If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.

H. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too. 

Contact Information
Email: enquiries@livingandhome.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed

Key Features

• Plush Velvet Upholstery – Luxuriously soft with a elegant, subtle sheen that catches warm indoor light beautifully.
• Hidden Gas-Lift Storage – A generous compartment tucked neatly under the seat, featuring a secure lock position to easily hide away winter duvets, throws, or books.
• Smooth Pull-Out Footstool – Smoothly extends forward from the base, instantly transforming your classic armchair into a relaxing chaise lounge recliner.
• Lockable Castors & Floor Protectors – Equipped with high-quality wheels for effortless motion that locks firmly into place, paired with stationary legs that keep your wooden floors completely scratch-free.
• 6.3" Thick High-Density Cushioning – Finished with a deeply padded seat and a classic tufted, button-backed pillow for cloud-like support and relaxation.
• Compact Space-Saving Design – Meticulously proportioned to maximise tight corners, bedroom reading nooks, or narrow Victorian living rooms without sacrificing heavy-duty durability (holds up to 500 lbs).

Specifications:

FAQ：

Q1: What exactly is a "snuggler chair" and will it fit into a small flat?
A1: A snuggler chair (sometimes called a love seat) is the perfect middle ground between a traditional armchair and a two-seater sofa. Ours is specifically designed with a compact 30” width, making it an ideal space-saving solution for narrow Victorian terrace houses, modern town flats, or awkward living room alcoves without sacrificing comfort.

Q2: How does the pull-out footstool work? Does it require a lot of effort?
A2: Not at all. The integrated footstool is built on smooth-gliding castors that slide out from the base effortlessly. Whether you want to quickly extend it into a chaise lounge for movie nights or tuck it away to clear the room, the transition takes just seconds and requires minimal physical effort.

Q3: Can the hidden storage ottoman fit a full-sized winter duvet?
A3: Yes, it is remarkably spacious! The internal compartment measures 16” x 12.6” with a 7.2” depth, making it the perfect hidden sanctuary to tuck away thick winter duvets, spare throw blankets, cushions, or your collection of evening reads to keep your lounge completely clutter-free.

Q4: Is the gas-lift storage lid safe? Will it slam shut accidentally?
A4: Safety is at the heart of Cottonfy's designs. The storage unit features a premium gas-lift mechanism with a built-in lock position. Once opened, the lid stays securely propped open to allow easy access and prevent any accidental injuries, making it completely safe for busy family homes.

Q5: Will the rolling castors scratch my wooden floors or snag my carpets?
A5: We have taken great care to protect your home. The movable footstool features premium, floor-friendly wheels that glide smoothly across both short-pile carpets and hard floors. Additionally, the stationary main legs of the armchair are finished with protective pads to ensure your pristine wooden flooring or rugs remain scratch-free.

Q6: Does the footstool slide around when I put my feet up?
A6: No, it stays firmly in place. The extension unit is equipped with high-quality lockable castors. Once you have rolled the footstool out to your perfect relaxing position, simply click the brake levers down to lock the wheels securely, ensuring a sturdy and stable lounging experience.

Q7: How comfortable is the seat cushion? Is it firm or soft?
A7: It offers a luxurious, balanced medium-firm feel. The seat features a generous 6.3-inch thick padding made of high-density, resilient foam that won't sag over time. Paired with a deeply tufted, button-backed pillow and plush velvet upholstery, it delivers exceptional lumbar support and a cloud-like sink-in feel.

Q8: What is the maximum weight capacity of this single armchair?
A8: Despite its compact and elegant silhouette, this multi-functional chair is built with a heavy-duty, reinforced frame that can safely and comfortably support up to 500 lbs (approximately 35 stone), making it incredibly sturdy and durable for daily use.

Q9: How do I clean and maintain the moss-green velvet fabric?
A9: Velvet is surprisingly easy to care for. For everyday maintenance, we recommend a gentle vacuum with a soft brush attachment to keep the pile looking fresh. For accidental spills, simply blot immediately with a clean, damp cloth. Avoid harsh chemicals to preserve the lustrous sheen of the fabric.

Q10: Does the armchair arrive fully assembled, and will it fit through a standard British doorway?
A10: The chair is shipped in smart, compact packaging designed specifically to navigate tight British hallways, staircases, and standard doorways effortlessly. Minimal, straightforward assembly is required to attach the feet and secure the backrest, with all tools and clear instructions included in the box.