Freight charge for Remote Area/ Extra Cost 2
Please note:
If delivery to the UK Highlands, Channel Islands, Northern Ireland ,Isle Of Wight, Isle Of Man and the following postal code areas: BT, DG, EH, FK, G, KA (1-26, 29, 30), KY, ML, PA (1-19), DD, PH, AB, IV, KW (1-14), PH (19-40, 49, 50),which are excluded from our standard delivery charge and may incur extra costs.
Shipping Policy
We are able to UK wide shipping options through long term partnerships with UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading UK carriers. Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with our rigorous and exacting standards. Your products will be carefully checked and securely packed before shipping out. Every day, we ship to thousands of customers of UK; this reflects our commitment as a leading UK online retail company.
* Please note that shipping is not supported in Jersey and the following postal code areas: JE.
* There is an additional delivery surcharge to the following areas:
Scottish Highlands, Scottish Offshore Islands, N.Ireland, Channel Islands, Isle Of Wight, Isle Of Man and the following postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50).
Please kindly contact us before ordering from these areas or we will send you a message about surcharge after your order.
* Orders are dispatched within 24 hours on the next working days.
* A cancellation fee will apply, if you wish to cancel after dispatch.
* Please Note: orders with multiple products or if a product comes multiply parts may get delivered on separate days.
Returns Policy
At Living and Home we want you to be satisfied with your purchase. Therefore we offer a 30 day return policy on all products.
If the item is faulty or you have received an incorrect item, we will not charge you for the return costs. (We require proof for faulty or incorrect items e.g photos or videos)
However if you have received the item and change your mind or cancel the order after delivery, you will need to pay the return costs. The return cost is dependent on your item value(s).
| Product(s) Total Value | Return Cost |
| £0 – £74.99 | £40* |
| £75 - £149.99 | £50* |
| £150 or more | £60* or more |
* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £15
* a return fee will still be charged if the carrier collection is missed
To return please email enquiries@livingandhome.co.uk
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
Can I change my existing order?
Once you have placed an order, unfortunately you won’t be able to make any changes to your products, but if you require delivery or contact detail changes, please email enquiries@livingandhome.co.uk.