This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This pendant light brings an artisanal charm to any room, featuring handwoven paper rope and ironwork that adds warmth and a rustic appeal. Its natural material and soft glow create a soothing, relaxing atmosphere, perfect for spaces like living rooms, dining areas, or even cosy reading nooks. Let this unique, eco-friendly piece be the finishing touch to your contemporary or bohemian interior design.
Features£º
Handcrafted Elegance with Natural Materials: Crafted from eco-friendly paper rope and durable iron, this pendant light brings a touch of nature to your home. Its handwoven design creates a rustic yet refined atmosphere, ideal for homeowners seeking artisanal charm.
Warm and Inviting Light: Emitting a 2700K soft, golden glow, this 5.5W light is perfect for creating a cozy and relaxing ambiance. Whether you're setting the mood for a dinner party or winding down after a long day, its warm light enhances any room.
Ideal for Various Interiors: With its minimalist design and natural materials, this pendant light complements a range of interior styles, from bohemian to contemporary. Whether you hang it in the living room, dining area, or bedroom, it adds both style and comfort.
Perfect Hanging Length: The 120cm rope ensures this pendant light hangs at the perfect height, making it a functional centerpiece for rooms with standard ceiling heights. Its adjustable positioning also makes it ideal for versatile spaces.
Energy-Efficient and Cost-Effective: Designed with energy-conscious homeowners in mind, this 5.5W light consumes less power while still offering excellent illumination. Enjoy beautiful, eco-friendly lighting without worrying about high energy costs.
Effortless Installation and Compatibility: Compatible with E27 bulbs, this light is easy to install and maintain. Whether you want a dimmable option or a standard bulb, its versatility makes it simple to customize your lighting experience.
Enhance Visual Depth
The open-weave design adds visual depth and casts intricate shadows, creating a unique ambiance in the room. Its relaxed, woven look suits various decor styles, adding a bohemian, laid-back vibe. This design enhances aesthetics while bringing charm to your home. Perfect for cozy spaces like dining rooms and kitchens.
Create a Warm Ambiance
The pendant emits a warm 2700K light, creating a soft and inviting glow for relaxation and socializing. Its warm lighting complements the straw material, giving a natural and cozy feel. This ambiance is ideal for comfortable, intimate spaces. Perfect for unwinding and enjoying time with others.
Add a Touch of Nature
This pendant light brings a natural vibe with its eco-friendly straw material, creating a cozy atmosphere. The textured straw adds warmth, making the space feel inviting and harmonious. Lightweight yet durable, it¡¯s easy to install and promotes sustainability. Ideal for those who appreciate an earthy, natural home style.
With this handcrafted lamp, you will:
Embrace a greener lifestyle, becoming a true advocate for sustainable living.
Transform your home into a sanctuary of warmth and style with eco-friendly elegance.
Step into a world of natural beauty, where your d¨¦cor reflects your eco-conscious values.
Thank you for your feedback, and we’re very sorry to hear about your experience.
According to our tracking information (Tracking No. H06FEA0000152266), your order was delivered on June 4th. If you have not received the item, it’s possible it was left in a safe place or with a neighbor.
Please contact us at enquiries@livingandhome.co.uk so we can investigate this further and ensure you receive your item as soon as possible. We're here to help and want to make this right for you.
