This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Crafted from natural rattan, this handwoven pendant light blends timeless artistry with functional design. Its intricate weaves cast beautiful light and shadow patterns, creating a warm, cosy glow perfect for dining rooms, living areas, or kitchens. Built for durability and rustic charm, this ceiling light fits seamlessly in both homes and commercial settings like cafés or hotels—adding organic texture and relaxed elegance to any UK interior.
Features:
Handwoven Natural Rattan: Eachpendant lightis carefully crafted from sustainable rattan, ensuring unique texture and lasting quality.
Artisanal Weave Design: Delicate hand weaving creates soft, dappled light—ideal for mood lighting in living rooms or over dining tables.
Warm & Inviting Glow: Provides a comfortable ambient light, perfect for creating relaxing spaces in bedrooms, entryways, or kitchens.
Versatile & Durable: Suitable for indoor residential and commercial use; a hardwearing lighting solution that combines style and strength.
Specification
Dimensions
40cm Dia × 25cm H
50cm Dia× 30cm H
60cm Dia× 35cm H
80cm Dia× 45cm H
(± 3cm)
Material
Rattan
Hanging Wire
120cm (Adjustable)
Light Source Type
LED
Bulb Base
E27
Bulb Included
Yes
Light Source Colour
Warm Light
Colour Temperature
3000K
Dimmable
No
Voltage
220V-240V
Illumination Area
10㎡-20㎡
Warranty
1-Year
Package Content
1×Pendant Light
Note: There may be an error of 1-3cm of the size due to manual measurement.
FAQ
Q: Is this pendant light suitable for use in a kitchen or dining room? A: Yes, its warm glow and natural material make it an excellent choice for kitchen pendant lighting or over a dining table. It creates a welcoming atmosphere in frequently used living spaces.
Q: How durable is the rattan material? A: Very durable. Our handwoven rattan is selected for strength and longevity, making this ceiling light a sturdy addition that maintains its shape and style over time.
Q: Can the pendant light be used in commercial spaces like cafes? A: Absolutely. Its rustic design and durable build make it ideal for commercial pendant lighting in cafés, hotels, or restaurants, adding warmth and character.
Q: What sizes are available for this pendant light? A: It comes in four practical sizes: 40cm, 50cm, 60cm, and 80cm, offering flexibility whether you need a subtle accent light or a bold statement ceiling light.
Q: Is the light dimmable? A: This light works with standard E27 bulbs; for dimming, use a compatible dimmable bulb and dimmer switch to adjust brightness to your preference.
Q: How do I clean and maintain the rattan pendant light? A: Gently dust with a soft brush or dry cloth. Avoid moisture or harsh cleaners to preserve the natural wicker’s quality and appearance.
Q: Does it come with a bulb? A: No bulb is included. We recommend using a warm white E27 bulb to enhance the cosy ambient light through the woven rattan.
Q: Is professional installation required? A: We recommend hiring a qualified electrician for safe and secure ceiling light installation, ensuring all UK wiring standards are met.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
The benches and table were delivered on different days and both deliveries were a nightmare however
The benches and table were delivered on different days and both deliveries were a nightmare however, apart from a couple of the bolts being difficult to tighten on the legs, I am pleased with the items and would recommend.
